Covid 19 Ters - May Capturing

[Bill Andre]

Hi there,

I am struggling with May capturing,
I have made 4 calls to the call centre with differing responses.:

1. I captured April for a small firm, no problem and payment was received.
2. When capturing May, I updated the Employer lockdown period and updated it.
3. The status on the next day showed that a payment had been effected.
4. There was no payment and on checking, was advised that there was nothing in the system.
5. I was then advised to also update the individuals, but on the system there are no tabs for May.
6. This was apparently a system error which was being resolved. No comment, nothing has changed.

Please can someone advise me on how to get this done.

Thanks and kind regards

Bill

[Dave A]

I listened in on a SAICA webinar with representatives from UIF this morning. It sounds like there is a really significant processing backlog on May TERS applications.

[Bill Andre]

Thanks Dave.

[Dave A]

The comment was don't panic until Monday 8th June - they are hoping to clear a lot of their issues over the course of the weekend.

Personally, I make no predictions as to where things will stand on Monday...

[Bill Andre]

Thanks again Dave.

Have a good weekend everyone.