May TERS Claims

[kavesh]

Our May application is still sitting with the status of "application in process"

Can we submit for June now or do we have to wait for May to be paid?

[kavesh]

Update, although the status of the application is "application in process" I went to the payments processed and it indicates that the May application was declined. No reasons provided.
Please advise how I am able to establish the reasons why the application was declined so that I can correct it and resubmit.

Thanks in advance.

[Dave A]

Once logged in, you need to go Payment Status > Select Period
which should get you to this screen:



Click on the red button...

[kavesh]

Further update we were paid for June, however, not May. I was wrong when I said May was declined, I did not read the screen properly, there is a split screen which has left for accepted and right for declined payments. I obviously only saw the right which was in red.

Anyways I went in again to see what is going on with May and the application is still in progress, however, when i logged in today, I am getting a message saying "account verification not done". How and where do I do this? Is the account verification for the company or the individual employees? It does not say. We submitted and confirmed everything from day 1.
This is so frustrating.

[Dave A]

Perhaps it is this -

They have introduced a new requirement - capturing the company's registration number at CIPC, or the owner's ID number if the enterprise is not registered at CIPC. I suspect this may be the problem being referred to. There's a note about it on their Home page.

[kavesh]

Perhaps it is this -

They have introduced a new requirement - capturing the company's registration number at CIPC, or the owner's ID number if the enterprise is not registered at CIPC. I suspect this may be the problem being referred to. There's a note about it on their Home page.

Thanks Dave, no its not the registration number, which was requested previously and we provided it.
I just read online that due to fraud they want to verify banking details, but they are not saying how to verify. I have looked at all the tabs and can't see how to do this.

[Dave A]

Thanks Dave, no its not the registration number, which was requested previously and we provided it.
I just read online that due to fraud they want to verify banking details, but they are not saying how to verify. I have looked at all the tabs and can't see how to do this.

On that front, as I understand it we can only wait until they have finished their process.