[Question] EASYFILE #3003 ERROR

[TAZKIYYA]

hI

I am using a new laptop and down loaded the latest version today of easyfile - tried to restore my backup but gave the above error.
I assume I need to uninstall this one and use the version I used for Biannual submission to get this restored and then update to the latest version.

does someone have the prior version so that I can install and a step by step guide on how to uninstall and and and and please.

your assistance would be greatly appreciated.

Taz

[Mike C]

Hi Taz - what version was that?

[Christel]

Hi Taz,
This error is the same we had last time ... it's something to do with the wrong version of Java. You need to establish if your pc is a 32-bit or 64-bit system (right click on "This PC" / then open "properties" / look under "system") and then run the correct Java version on it - you can find this Java fix on: http://handshake.co.za/2016/sars-eas...oubleshooting/ scroll down the page to "which Java version should I have"....

Let me know if you got it right!

Good luck.

[TAZKIYYA]

hello
the version before 6.6.3

so do I not have to uninstall this version and install the prior version?

[TAZKIYYA]

hello

it worked like a charm!!!!
thank you Christel :-)