[Question] Reading of sars efiling documentation

[ericg@vodamail.co.za]

I have submitted my tax return 2015 via efiling. I was subsequently informed that my assessment IT34 was ready and also a letter from Sars to be viewed by me.
I cannot open/read any of these documents saying that an error has occurred I have the very latest Adobe Reader, I have tried Internet Explorer as well as google chrome on both Windows 7 32bit and 64 bit

Cab anybody help pse. Regards Eric

[Mike C]

As a temporary solution, use a friend's computer to log onto your eFiling and then open and print the documents.

Do you have any problems opening other PDF files that are sent via email?

[Mike C]

Found this on the eFiling website. It might help.

Chrome users please note that the latest version (from 8) of Chrome has come out with a built-in PDF viewer. You need to disable it in order to be able to submit your return through eFiling. To disable it in Chrome: Enter about plugins in the address bar and click Disable underneath the entry for “Chrome PDF Viewer.” The Adobe Reader plug-in will automatically be enabled, if you have it installed.

The latest version of Adobe Flash player and Adobe Reader should be used. The latest version can be accessed on:

Flash Player - http://get.adobe.com/flashplayer/
Adobe Reader - http://get.adobe.com/reader/

[BusFact]

Sometimes my SARS delivered PDFs open and show nothing but a bunch of unintelligible symbols, or they don't open at all. I've found that if I save the attachment to my computer and then open it from windows explorer (so not using the browser), it opens fine. Perhaps try that.

[DanE]

SARS and iPad or android don't seem to work. Use a PC and generally no problems. It's a PDF coding error apparently.


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