Help with consumer rights.

[marco]

Not sure if this is the correct place to post this.
I paid R750 a year and a half ago for a subscription to a financial magazine for 1 year. They also stated that if I do not cancel my subs for the following year, they will automatically take the money from my account. I sent them an email 6 months ago to stop the subs.
Now they have deducted R970 from my account. No warning to say they are going to do this. I have no proof of the email. (obviously)
Are they allowed to do this? They do not reply to my emails to reverse this.

Where can I complain to?

[Dave A]

Ouch!

Sometimes when emails don't work, sending a fax does better.

I have no proof of the email. (obviously)

You have no "sent items" folder? Records really help in any "argument."

[Sieg]

Financial magazine

Marco

Please name and shame the magazine involved so that we can all be "aware" of what to avoid.

I had a similar problem with "Finance Week" a few years ago. They are part of Koos Bekker's Phutuma Nathi, not for the whitey, lot, Naspers / Afpers.

Sieg

[marco]

Thanks guys, the money was reversed today.
Somewhat of a downer as I love a good fight. Gives me something to do.

[Dave A]

Thanks guys, the money was reversed today.

And now if you name them it is sort of a compliment

[marco]

Thanks Dave, but no. I would not recommend this co.