[Opinion] Screw the Consumer

[Blurock]

I want to cry when I hear stories like this;

"We could not process your claim, because the date on the invoice was the wrong way round. Our system does not recognise a date reading 2013/03/11."

To the lady at the Discovery call centre in JHB; if you are clever enough to figure out that the date is the wrong way round, you should also be clever enough to change the date to the right format!

[Blurock]

Order placed on 5/2/13 with Kalahari.com. After several follow up e-mails still nothing. Requested a refund but still not processed! Customer service? What customer service?

[Tim Crowley]

Hello Peter works for me most of the time, not sure if you use it?

[IanF]

I bought from kalahari recently and 48hours delivery is a joke, it took 5 days and only got feedback on the query after the delivery.
This is the new norm for customer service in SA.

[Blurock]

I finally got the delivery from Kalahari after almost 2 months! That is not really the problem, as it could also be because of the post office strike. The problem is really their F#@k you attitude. No problem solving, no alternatives. Just take it or leave it.

[Justloadit]

Hi Blurock,

What would you expect Kalahari to do if the post office is on strike?

[Blurock]

Hi Blurock,

What would you expect Kalahari to do if the post office is on strike?

I realise that even a Rolls Royce can get a flat tyre. How the tyre gets fixed is what determines customer service. Customer service is not what we may think it is; customer service is how it is perceived by the customer.

If you ignore a customer's complaint, even after several follow up mails, you are definitely not delivering any service. If you first deliver the wrong product and then take almost two months to correct your mistake, I define it as s#!t service.

[artha]

Hi how are u guys.I mean every member from all corners of the Forum.I am SMME I love doing bussines.