iBurst's new packages and migration fees

[Vincent]

Duncan, when I phoned their call centre on Friday, I was told I had to pay the fee. Maybe the operator was misinformed. He directed me to a page to download, fill out and fax back to him and had to take a 24 month contract. I told I had a modem, I didn't need another modem, all I wanted was an upgrade. (he was adamant) Got hold of someone late Friday and relaid my tale of woe. Let's see what happens tomorrow...

[Vincent]

Duncan, does the pay-per-usage apply only to new subscribers or does it apply to everyone that uses iBurst? (Ok, found what I was looking for.)

If you are currently on one of the old iBurst Wireless packages, your account will not automatically be provisioned with Pay-per-use. Instead, your data will either be capped or throttled when it is used up.

[duncan drennan]

When you migrate (or join) then you can opt-out of the PPU option, which then puts you onto throttled or capped. I would advise checking the opt-out box (personally) - could add up to one mighty big bill.

[Norri]

What if you're already subscribed, how do you opt-out?

[Vincent]

Hi Norio,
According to their website all current subscribers are opt-out. I'm down to 53mbs, and going to deplete my account, so I'm keeping a close eye on what's happening. I'll be checking each day to make sure that I'm am opt-out and not getting nailed @.95c/Mb.

[Norri]

Do you know if we can opt-out on helpdesk.iburst.co.za? Let us know what happens with your account.

Thanks!

[duncan drennan]

What if you're already subscribed, how do you opt-out?

Do you mean, "Already a subscriber" or "Migrated without opting out" or "New subscriber that did not opt-out"?

As Vincent said, if you are already a subscriber you will just get capped/throttled according to your current plan (I was just throttled today, so that seems to be okay).

For the other cases, I'm not too sure how to change it. Email helpdesk at iburstgroup and ask them. You might just need to full in the migration form to opt-out. The helpdesk is generally...well...helpful.

[Norri]

Already a subscriber -- so theoretically I'll just get throttled, right?

[Vincent]

What if you're already subscribed, how do you opt-out?

According to their website:

If you are currently on one of the old iBurst Wireless packages, your account will not automatically be provisioned with Pay-per-use. Instead, your data will either be capped or throttled when it is used up

,so mine should be throttled sometime today. No internet for three days...