CIPRO incompetence

[Slippy]

About 3 months ago we were notified that the company's CC had moved into de-registration because the auditor we had last year failed to forward us the invoice for the annual fee. We paid up immediately and asked to reverse the de-registration process. Cipro informed us they're having problems as they'd just moved to a new system, and that it could take several weeks to administer.

Fine, we wait.. and wait, all along getting calls from suppliers, clients etc. asking why we're de-registering.

Checked again this week, apparently their new 'system' is still non-functional, and as a result they can't tell us the status of removal from deregistration, or how long it could be.

Has anyone else experienced this? What are we supposed to do?

[Dave A]

I've been helping with the re-instatement of a company that actually got de-registered and it really does seem to be quite a slow process. I was given an estimated time of 3 months to complete. Apparently the big handbreak is under the new process they have to do a deeds search.

Not much to do but bite the bullet and tell enquirers you're working on it, muttering about government service delivery while you're about it as everyone can relate to that - except government, of course.

The bank in the case I've been working with has been quite understanding. I'm not really sure how predjudiced the creditors would be anyway as by my understanding the corporate veil is pierced while the company is deregistered.

[BusFact]

CIPRO / CIPC aren't getting any better. I can't file my annual return because their system says it has already been filed. But it hasn't.

I can see this coming back to bite me.

[Nienke]

OMG, please don't mention CIPRO in front of me. I started a Pty, and it took them 8 (EIGHT!!!) months to register this! I know I'm a foreigner and it might be a bit more effort, but even Home Affairs is better organized!

Ok, that's probably not true, but they're in the same league for sure.

[NSW-Jono]

I had my cc de-registered by them in March. Followed everything to the Tee as asked for by them.
And 4 months later had no response. After days of trying to get through, got the needed help.

I was lucky as when submitting all documents I used a courier to deliver, which means having a P.O.D document.
When proving they messed up, managed to get it re-listed the next day and am now in business.

[Duncan]

It got to the point after submitting papers to them in Nov last year, which they lost three times, and i couldnt register for VAT, register as an employee, regsiter as a tax payer etc.
Got hold of Dr Rob Davies e-mail address and sent him a personnel mail telling him that my 6 employees are coming to him at the end of next week for money to feed their families.
Needless to say they lost the paper work again and eventually they accepted e-mailed copies and made the registration changes to the CC. This took them 4 months and in that 4 months i couldnt earn a cent as my clients dont deal with mickey mouse suppliers, under any circumstances. Dr Rob Davies took two weeks to get it resolved. I recommend sending him some e-mails.

[thedurbangirl]

We have an elephant in the room everybody!! Its taking up a lot of space and contributing stuff all. Name:CIPRO
why even bother on the website with the tantalizing "contact us" click click through!?
Its not like you will get a reply (in the instance of an email) or even a person able to actually assist if the phone actually got answered. But wait folks - you have a chance of speaking to someone at least, if you call from your work phone and not foot the bill for a 20min wait!
My documents posted are at sea - according to the postal service tracking team, it was indeed delivered to CIPRO.
I love my country - PLEASE can we do better!?

[thedurbangirl]

what his email address?

[Duncan]

Contact details

This is for Dr Rob Davies: - 'IFick@thedti.gov.za' <IFick@thedti.gov.za>
This was the respondent to the above address: - 'Marlene Ernest' <MErnest@thedti.gov.za>
These are others that i found and i just sent them to anyone who i could find on the net who has some connection to CIPRO.
'Vuyani Nkohla' <VNkohla@cipro.gov.za>
'Glory Moumakwe' <GMoumakwe@cipro.gov.za>
'CEO' <CEO@cipro.gov.za>
'Dhaya Raidoo' <DRaidoo@cipro.gov.za>
'Lungisa Matandela' <LMatandela@cipro.gov.za>

This is the guy who eventually helped me and got it sorted out for me via e-mail in 48 hours with obvious pressure from above.

Hope you win.

[BusFact]

Seeing as they are now called CIPC and not CIPRO, you may find the email extensions has changed to cipc.co.za. Just an option.

[murdock]

and as usual my luck...i have been awared a big contract and guess what i found out my accountant has not sent in my annual turnover...yet i pay him R10000 per year to do my books...so my company cannot take on the contract unless i get this issue sorted out....been in contact with them for a week now and still nothing...looks like i will loose the contract...unfortunately the company will not deal with me as a sole proprietor...i suppose it is my own fault...as the saying goes if you want something done right do it yourself....so i only have myself to blame...and people wonder why after 20 + years i still answer the phone...call on my customers and actually do the work....and thats why i can still use the slogan "doing it right first time everytime" for my company...just a pity i cant do my books myself...maybe thats the next step.

i thought i would contact them early this morning...7.55 am ...the reply this company is closed...please send us an email...8.01 am we are experiencing high call volumes...please be patient your call is important to us...any of these companies which experience this problem ever considered getting more people to answer the phone...maybe they are like us...worrried about labour problems...striking etc

wooow i just got thru....so i enquire about my fund allocation which was done more than 48 hours(well a lot longer but their website indicates 48 hours from other banks)...be warned...i was told by the person who answered thet call that it could be because i sent proof of payment via email....DONT SEND YOUR PROOF OF PAYMENT VIA EMAIL.... they can only allocate the funds if sent to them via fax...apparently they dont have enough computers or people in their finance department skilled enought to respond to emails.....eeeeeish...so it take a little longer...if you email it...

so if you are still waiting after 3-4 months make sure you didnt email it...or find a company which still uses typewritters and fax machines so you can fax it ooops sorry i forgot we live in a 3rd world country

[murdock]

and just to really mess up my day...the payment confirmation is still sitting in the fax machine...still no reply...

so now what...do i just loose the contract?

my bamk account still works so i am gona take a chance and invoice as i normally do and hope it goes thru.

this is becoming just a s bigger joke as virgin mobiles collection agents trying to collect a balance exceeding twice the amount of the intial R200 debt.

[MarVan]

Restoration of Deregistered CC's and Companies
Has your Company or CC been deregistered by CIPC (CIPRO) because of non compliance with Annual Returns?

I can restore your company or CC within less than 24 hours providing the CIPC website is working.

After restoration you will have to submit your Annual Return as quick as possible or your Company or CC will be deregistered again. I can submit all your outstanding Annual Returns for you and your Company or CC will be back in business immediately.

Please call Mariana on 011 672 8882 or 082 564 7039.
Email: exemptbee@mweb.co.za