Telkom technical joke?

[Dave A]

Chris - you are so right.

Stuff Telkom - I'm getting my jungle drum out to start working on world peace.

So much easier.

[I Robot]

According to this article in News24 there seems to be hope down the line.

I must say, reading through this thread and seeing all the disgruntled Telkom clients out there - Telkom is doing a marvelous job of marketing for the SNO.

Another thought that struck me was where is the SNO was going to source their technicians? Assuming for a moment that Telkom is not intentionally giving such unsatisfactory service, surely the SNO is going to face similar challenges?

It could be a long road still to getting first class communications in this country.

[Dave A]

Yippee. Problem solved - well sort of anyway. I've had to change a setting to use a proxy server and bingo - unbelievable speed all round.

However, there is a side effect - logging into secure banking works OK but any other secure site over https - no go.

And just for the record - phoning doesn't work, but emailing support@telkomsa.net does wonders.

[Candy Bouwer]

Telkom "Madness"

Telkom is truly confused not only in the issues above but internally too...
ok firstly I apply for a home line only to be told "sorry you don't qualify... On inquiry they reckon that I have an outstanding bill that is closed. On further inquiry the persons name is not the same but our Id number is. This is clearly impersonation fraud! My question to them was: how could they have opened an account in someonelses name? when clearly I had a previous account with them which incidently shows up on their system as "Me" and not someone else?. These things apparently stay on the their systems. So on advice I lodged a complaint to the police who inturn opened a case of fraud but enven after a run around with them the inspector recons they don't know anything or they have deliberatly closed ranks to protect them selves. It has taken me three months and having to produce the written afidavid of my formal complaint back to them, for them to take this matter further still. After checking with home affairs ..there is only one me..but I can't get that into Telkoms head

[Alan]

If you have a problem at Telkom have you ever tried to escalate it to management level, it is impossible. They will not escalate anything, i wonder what the management does all day?
As far as the SNO goes, it will not work properly as long as they are using any of the telkom infrustructure. As for technicians, there are plenty ex telkom techs looking for work.

[Dave A]

ok firstly I apply for a home line only to be told "sorry you don't qualify... On inquiry they reckon that I have an outstanding bill that is closed. On further inquiry the persons name is not the same but our Id number is. This is clearly impersonation fraud! My question to them was: how could they have opened an account in someonelses name?

Could be identity theft.

Have you asked for the telephone number associated with the outstanding account? Might help.

I must say I'm getting rather nervous of the fact that copies of our ID documents are being stored all over the place nowadays. This FICA business might be intended to curb crime and fraud, but it's also leaving us rather vulnerable to identity theft too.

[Candy Bouwer]

Have you asked for the telephone number associated with the outstanding account? Might help.

If you have a problem at Telkom have you ever tried to escalate it to management level, it is impossible. They will not escalate anything, i wonder what the management does all day?

Oh yes i have and got nowhere but apparently it's somewhere in East London but of course "they" are trying to cover their tracks...and will not release further info to me or the Inspector involved...I have emailed HQ Pretoria and "suprise" "surprise" they are speaking to me but are not speaking to the police so just where this will end is a very good question...any advice to take this up higher...is there a higher power???