Vodacom will call you back within an hour

[Rich Uncle Pennybags]

In situations like these I always suggest making use of http://www.hellopeter.com. This is the one place where companies/organisations actually pay attention to their customers because bad reviews on Hello Peter = bad publicity.

A couple times I've had issues with a company and couldn't get hold of them via phone or email. One little rant on Hello Peter and they were practically begging to help me!

I highly recommend this as well. I've used it twice with amazing results.

Once against Neotel and the second time against Dial-a-Bed. After struggling 2 weeks to get them to come and collect a bed base that I cancelled the order on, on rant at 14:00 on a Friday had a representative on the phone in 30 mins and the base was collected the Saturday morning at 9:30. It was like magic.

It's actually quite depressing that these institutions cannot give you this level of service before being forced to take such drastic measures, but kudos to them for at least responding in order to protect their brand a little.