Standard Bank website grinding to a halt?

[Dave A]

Standard Bank is introducing a whole lot of changes to their website. In the past they've had load problems when trying to impliment their changes, so this time I was quite relieved to hear that they were going with a gradual approach.

This morning I noticed they had brought in the new payments section. It worked fine at 7.30 this morning, but when I had some more to do at 8.30, I noticed things had slowed down considerable. Now, at 9.30, even logging in is a problem.

If you are trying to do online banking at Standard Bank today - expect problems.

[Dave A]

Now this is really getting irritating. I'm trying at 6.00am in the morning and I can't even log in.

Is anyone else having trouble with Standard's internet banking?

[Dave A]

Relief is - This morning's session went just fine.

[duncan drennan]

I didn't notice any problems over the last few days, but I was just checking balances. Not really making any payments.

[murdock]

i have also been experiencing log in problems but i thought it was to do with my telkom adsl connection.

[Dave A]

It wasn't my imagination, or Murdock's ADSL

Part of a message from Standard Bank received late yesterday...

We have over the past few weeks been telling you about exciting enhancements to our Internet banking service which went live on Saturday 5 April 2008. Regrettably the response times of certain of these enhancements were not up to our exacting performance standards and we removed these enhancements. We anticipate that these exciting enhancements will be available shortly and we will keep you, our valued customer, informed.

[Dave A]

Has anyone else noticed a serious slowdown on Standard Bank's internet banking yesterday and today?

[knewman]

If you're registered for it you can use cellphone banking on your computer with your normal browser:

http://sbcell.co.za

Phone their support desk to get cellphone banking activated.

You only need your card number and PIN to log in - not your password - so you won't be able to add beneficiaries but you will be able to make payments to existing beficiaries and check balances, statements, etc.

[Dave A]

Slow response times on internet banking is confirmed by Standard Bank's help lines.

For whatever reason, cellphone banking is apparently still running fine so far - so well done knewman for that useful tip.

To get yourself sorted on cellphone banking if you need to open that facility, call 0860 123 000 option 4.

No estimate on when the problem will be resolved, but "their technicians are working on it."

[Marq]

Jumping in the bank

Slow response times on internet banking is confirmed by Standard Bank's help lines.

You are lucky - I find their help lines even slower that the response times ...in fact I have a theory.......OK more of that another time. I always battle to get through and when they do answer the call, I somehow always find the person that cannot help me.

In my frustration and tests of their phone system, have also found that it does not make any difference which selector number I hit - the same useless situation arises.

The only scenario that works for me is a trip to the bank, harass a 'consultant' (haha) and make them phone their own systems and people for action. Loads of fun if you have lots of time to spare and are in the area.

Banking Tip number 245...Practice jumping up and down at home or in the office before you go to the bank - This is so it looks more real when you do it in front of the 'person that cares for your account' - and they will really believe you.

[Dave A]

Banking Tip number 245...Practice jumping up and down at home or in the office before you go to the bank - This is so it looks more real when you do it in front of the 'person that cares for your account' - and they will really believe you.

And with a warm-up, you're less likely to do yourself an injury

Love it!

[Debbiedle]

May I respectfully request that the title of this thread be changed to the past tense!!!

[Marq]

I just went in and did a payment - no problem.

Perhaps everyone has gone home?

[Dave A]

It worked fine yesterday evening as well. It's been an 8.00 to 4.00 (or thereabouts) problem so far. Too many requests and not enough server.

Why the past tense request, Debbie?

[Debbiedle]

Yesterday from 07h30 to 16h00 I was unable to access at all!