Interest rates

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  • dellatjie
    Silver Member

    • Sep 2012
    • 335

    #1

    [Opinion] Interest rates

    Good morning guys,

    I have a question, which will once again put banks in the limelight:

    Are savings accounts' interest rates not supposed to increase automatically the moment the prime rate changes (upwards or downwards)?

    I have a business account at FNB, a Money Market account at FNB, a credit card at ABSA, and a savings account at Capitec.

    All banks have increased their rates last month, as the prime rate increased with 0.25, but Capitec hasn't?
  • Houses4Rent
    Gold Member

    • Mar 2014
    • 803

    #2
    Ha, you beat me to post this. I had a major row with GoBanking in the last few days. I won't go into details as it was a triple call centre failure - as usual. I eventually end up with a lady which claims to be in the CEO's office. She made a few calls and voila came back that they are not obliged to go up with prime. Nedbank seems to have gone up (at least their inter rate site had an update), but GoBanking not at all. Off course if prime goes down I bet my bottom dollar that they will go down with prime too.
    She even claimed that there is no match in the market and I requested to send me her in depth market study to verify such claim. I am waiting.

    Capitec even dropped their rate while prime went up. They missed TWO increases and dropped it from 6% then 5% now 4.4% I escalated it twice and had zero response as to why that is. So I send both the Banking Ombuds and Personal Finance last night. I would be surprised if anything comes from it.

    Is there any other avenue one can pursue?
    Houses4Rent
    "We treat your investment as we treat our own"
    marc@houses4rent.co.za www.houses4rent.co.za
    083-3115551
    Global Residential Property Investor / Specialized Letting Agent & Property Manager

    Comment

    • dellatjie
      Silver Member

      • Sep 2012
      • 335

      #3
      @Houses4Rent,

      You will not believe the blunt answer I got upon enquiry:

      Thank you for your email.

      The interest rates and options can be found on our website at:


      Should you have any further queries in this regard, please feel free to contact client care on 0860 10 20 43.



      I bet my bottom dollar that they will go down with prime too.
      My point exactly! They are quick to lower the rates when the prime goes down. I keep a fine eye on this too.

      Comment

      • Houses4Rent
        Gold Member

        • Mar 2014
        • 803

        #4
        I fully believe you. Try telling them that this silly link does not answer your question and suggest to escalate it higher to someone who understands your question. Good luck.
        Houses4Rent
        "We treat your investment as we treat our own"
        marc@houses4rent.co.za www.houses4rent.co.za
        083-3115551
        Global Residential Property Investor / Specialized Letting Agent & Property Manager

        Comment

        • Chrisjan B
          Gold Member

          • Dec 2007
          • 610

          #5
          I had a problem with the online payment facility which was fixed after much fanfare and my wife had a problem with a service issue at the branch which was not resolved to her satisfaction.

          Their support is not good but the monthly fee is good - if you have a bit of money in the account the interest is more than the fee.
          It seems we can not have it all....

          BOVER Technologies
          - computer sales and TeamViewer support
          Elmine Botha Freelance Photographer - Photographer/ Videographer

          Comment

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