A new chapter begins...

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  • Mark Atkinson
    Gold Member

    • Jul 2010
    • 796

    #1

    A new chapter begins...

    Some of you have been involved in my journey throughout the past few years. This was a journey in which I began a small design and marketing business in Durban with a very good friend. It was journey during which we've learned a staggering amount about business, marketing, professionalism and the stresses involved in all of it.

    This journey was certainly not without failures. We failed multiple times, made several bad decisions and often thought we knew more than we actually did. Each year, we look back on the Red Giant of yesteryear and think to ourselves, "what were we thinking?!" We look at things like our first website and realise just how far it is we've actually come. My word, we were bad. We lost a few clients due to our mistakes and we loathed ourselves for it. Heck, we even came close to closing up shop and heading in a different direction. Fortunately, and thanks in part to the contributions by members of this very forum, we didn't.

    Despite all the adversity, we never seemed to doubt our own ability and never stopped believing that we could make money out of this business and that we had what it took to start and run our own small digital agency. I don't think we ever thought when we started out in Matric that in just a few years we'd be designing and developing major e-commerce sites and running full-fledged online marketing campaigns for some really notable brands.

    Boy, has it all been worth it. We've learned so, so much in the time that we've run this business. Sure, we've made our money. But the most important thing to me is that we (two noobs right out of high school) managed to build a brand with a reputation - a reputation that has allowed us to run a business for the past two years without any advertising whatsoever. In fact, the only advertising we've done is to advertise for new employees to join our team who are struggling with all the demand. Every hour we've spent analysing ourselves, improving our process and figuring out what our clients want and need has been worth it because of the response we've received. I'm not sure there's any better feeling in business than to receive a testimonial of this nature: http://www.theforumsa.co.za/forums/s...son?highlight=

    It's been even more rewarding considering that we've done this all while studying. My partner, Justin, finished his degree (in graphic design) and I mine (in Accounting) while we ran the business part time. We then turned the business into a full-time venture after some tough decisions had to be made and I've been working full time and studying my Honours course at night.

    To me, it's obvious that we made the right choices. In 2012, our first year running full time, we more than quadrupled our revenue and profits from the previous year. In the first 6 months of this year, we've already increased the same figures for the same period of last year by 60%. We've started taking on international clients. We hired our first full time employee and we're about to hire another one, if not two.

    All the while we've learned a booming business is not all that it's cut out to be. We've lost clients because we've been too busy for them. We've been swamped from all angles by old clients & new clients who all need something done, all while we've been desperately been searching for more creative minds to join our team and help us manage the demand. If I'm honest, the success of Red Giant has possibly been the source of the most stress in my life - even more so than studying one of the more difficult Honours courses around. It has been so difficult to keep everyone happy while maintaining some semblance of normal working hours. (Forced by the fact that I've been studying)

    This stress has been amplified by the fact that my time at Red Giant is now over. Over the last couple weeks, I've essentially left my day-to-day role at Red Giant as I get ready to write my final exams, after which I will be writing my Board exam and moving on to do my articles with PwC. While I'll still be involved in a strategic capacity, I've had to leave an already struggling team to manage many of my responsibilities. As somewhat of a control freak and a perfectionist, it breaks my heart to hand over the reigns almost entirely in what is currently a flourishing business. My only hope is that, with some luck (and dedication from my partner + team) it stays this way and only continues to grow.

    On one hand, I'm extremely excited to start a new chapter in my life. Moving from a creative world into a world into one that is is the epitome of professionalism, an industry without any barriers into an industry that is heavily regulated, is going to be a rather fascinating experience, I hope. Doing my articles is going to teach me even more about my passion (growing businesses) and from different angles than what my past few years have already. On the other hand, I have a business and a team that I've really enjoyed working with, that I now have to trust to grow almost on their own for the next 3 years.

    At the moment, I'm not sure what to think about the entire situation as thinking about the million different eventualities tends to result in a major headache. Right now, all I can do is concentrate on studying for my exams and hope that I get through those. If I don't, PwC are going to be knocking at my door asking for a lot of bursary money back.

    I guess with this post I just wanted to update everybody on how things have progressed, as well as extend a huge THANK YOU to each and every person who's been at the ready with an answer to each of my many questions and who has helped me/us navigate our way through many difficult situations. At only 22 years old, I feel like I'm about ready to retire already. Seriously, it's as if I've managed to pack a lifetime's worth of experience into just a few years after school. TFSA really is a wonderful community and is extremely rewarding for the people who partake in a constructive manner. I've been helped countless times on this forum and I hope that I've been able to help just as many people out in turn.

    Apologies for the essay - I feel that when one's thoughts are so scattered, it's often helpful to try writing them down. Also, who better to share those thoughts with than the same community that has participated in the journey, from start to finish.

    It's onto a new chapter in life for me... Hopefully one that's just as rewarding as the last one has been. The last thing I want to do is live life with any regrets.
    "The way to gain a good reputation, is to endeavor to be what you desire to appear." - Socrates
    Mark My Words - Arbitrary thoughts on ordinary things

    Trench Life - A blog for young professionals, BY young professionals

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    Bafokke Shirts - South Africa's No. 1 Fan Shirt!
  • HR Solutions
    Suspended

    • Mar 2013
    • 3358

    #2
    Mark I wish you every success for your new venture. I know you are going to do well. I have had a few dealing with you in the past whereby you did some work for us and your professionalism has been outstanding. It is really fantastic doing business with someone who you trust and know is going to do the job properly. All the best.

    Ps Who the heck is going to help me out now ...

    Comment

    • Mark Atkinson
      Gold Member

      • Jul 2010
      • 796

      #3
      Thank you for your kind words, Kevin. Much appreciated.

      Originally posted by HR Solutions
      Ps Who the heck is going to help me out now ...
      Not to worry, I was just the face (for lack of a better word) of Red Giant. The guys in the office doing the hard work are the real magicians and the good news is they're still there! You can just give Justin a shout and he'll do his best to help out. This is by no means the end of Red Giant so you can rest assured that you're website isn't doomed just yet.
      "The way to gain a good reputation, is to endeavor to be what you desire to appear." - Socrates
      Mark My Words - Arbitrary thoughts on ordinary things

      Trench Life - A blog for young professionals, BY young professionals

      LinkedIn

      Bafokke Shirts - South Africa's No. 1 Fan Shirt!

      Comment

      • IanF
        Moderator

        • Dec 2007
        • 2680

        #4
        Mark
        Good luck with board exams, I am sure you will ace it.
        I would like to see your next venture combining accounting graphic and web design. You should be able to come up with some exciting stuff.
        Only stress when you can change the outcome!

        Comment

        • Dave A
          Site Caretaker

          • May 2006
          • 22807

          #5
          From early on I wondered how things would go down when it came time to honour your commitment to PwC. It's going to be quite a change from your last few years, I suspect. However, if you apply yourself as you have in everything that has come before you so far, I'm sure you'll excel there too.

          Originally posted by Mark Atkinson
          At only 22 years old, I feel like I'm about ready to retire already. Seriously, it's as if I've managed to pack a lifetime's worth of experience into just a few years after school.
          Don't stop now. That was just the warm-up

          Click image for larger version

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          Hey! You made it
          Leaping over tall buildings in a single bound coming soon.

          It's being a pleasure watching you grow, Mark. And I really look forward to hearing where you're at in a few years time.
          Participation is voluntary.

          Alcocks Electrical Services | Alcocks Pest Control & Entomological Services | Alcocks Hygiene Services

          Comment

          • pmbguy
            Platinum Member

            • Apr 2013
            • 2095

            #6
            Good afternoon Mark

            I have to say that you impress me greatly. I see only good things for you in the future, your head is screwed on right. When it’s tough enjoy the sweat, for the more you sweat the fitter you become. Fear not failure you choose how well you will do in the exams and generally. I share your stress of studying whist running a business. The trick is to own your energy and pump the summaries and mnemonics.

            Mark I wish you the best of luck. Please keep us in posted on your future endeavours
            It is not the strongest of the species that survive, nor the most intelligent, but the one most responsive to change. – Charles Darwin

            Comment

            • KimH
              Email problem

              • Jul 2010
              • 362

              #7
              Mark, I too have been impressed with your sheer determination and will power over the last couple of years and have also enjoyed watching you grow and succeed.
              What a better world this would be if all 22 years olds had your gumption, integrity and work ethic. PwC are lucky to get someone of your calibre on their team, and for goodness sake don't become a slave to the corporate mentality

              Wishing you only the best for the future.
              "If at first you don't succeed, do it like your mother told you."

              Comment

              • Mike C
                Diamond Member

                • Apr 2012
                • 2892

                #8
                Well done Mark! Thanks a stack for the update, it is really appreciated. All the very best with the exams and for everything that the future holds. Please keep us posted as to how things are panning out. You are an inspiration to me.

                It is going to be tough doing articles and having bosses to answer to ... but with the kind of attitude you have I can see you enjoying each step. Good luck!
                No act of kindness, no matter how small, is ever wasted. - Aesop "The Lion and the Mouse"

                Comment

                • Blurock
                  Diamond Member

                  • May 2010
                  • 4203

                  #9
                  Good luck with the exams Mark and best wishes for your career with PwC. We just know that you will make a success of it.

                  Thank you for the exceptional service and effort from you guys. For anyone out there not yet using Red Giant, please give them a try. You may be pleasantly surprised!

                  I trust that we will still hear from you on The Forum SA.
                  Excellence is not a skill; its an attitude...

                  Comment

                  • desA
                    Platinum Member

                    • Jan 2010
                    • 1023

                    #10
                    Mark is one of the most honest business persons I have come across in South Africa. An honourable gentleman.

                    All the very best in your next challenge.
                    In search of South African Technology Nuggets(R), for sale & trading in South East Asia.

                    Comment

                    • Mark Atkinson
                      Gold Member

                      • Jul 2010
                      • 796

                      #11
                      Thank you all for the well-wishes and all the kind words. I've dealt with many of you in the business world and others only online. I can only hope that I've come across as the kind of person I endeavoured to be.

                      The next step of the journey should be extremely interesting from a learning perspective.

                      Originally posted by IanF
                      I would like to see your next venture combining accounting graphic and web design.
                      Funny you should mention that Ian. I firmly believe that part of the reason Red Giant has been so successful is that we were able to introduce a more analytical approach to branding and marketing. When branding is backed by numbers it starts to make a whole lot more sense. That's why Conversion Rate Optimisation (CRO) and Analytics are so big in the US - design becomes more than just aesthetic appeal. SA is slowly catching on, but we're still quite a way behind.

                      As for a more literal combination of accounting and design - I'm not sure what the finished product would be but it'd certainly be a good idea to keep it in mind.

                      One thing I have been contemplating is starting a personal blog along these lines:

                      I have a somewhat unique opportunity to enter a highly regulated, professional, numbers-oriented field after having spent a few years making a living in a creative industry with no barriers to entry. In my time at Red Giant, I've established certain expectations and perceptions of the business world. Since I have no experience yet in auditing and big corporates, I'm pretty sure that several of my perceptions and expectations are going to be way off the mark.

                      I think it might be interesting reading (and interesting writing) if I wrote a blog post about this "new venture." I'd be happy to detail any paradigm shifts and draw parallels on any level possible between my experience in big business and my experience in a more informal space.

                      Of course it may turn out that I have no real subject matter if I find that my expectations are met, but that's not very likely. Does anybody have any thoughts on this? Would it be interesting reading or would I be talking to the trees, for lack of a better expression? (I don't actually mind writing for nobody, but it's always nice to know if people are actually enjoying what you write).

                      If all else fails, I'd still be happy to update you all periodically here.
                      "The way to gain a good reputation, is to endeavor to be what you desire to appear." - Socrates
                      Mark My Words - Arbitrary thoughts on ordinary things

                      Trench Life - A blog for young professionals, BY young professionals

                      LinkedIn

                      Bafokke Shirts - South Africa's No. 1 Fan Shirt!

                      Comment

                      • sterne.law@gmail.com
                        Platinum Member

                        • Oct 2009
                        • 1332

                        #12
                        All the best with boards and the new path.
                        The blog may prove intriguing. As generalizations go, accountants are not supposed to be terribly creative. Add in the freedom of your own business vs a highly structured proffesion and it should be intriguing.
                        What it should boil down to, in theory, is that the same business principles are relevant, no matter what the business or the size thereof, and therein lies the rub and essential learning tool.
                        Anthony Sterne

                        www.acumenholdings.co.za
                        DISCLAIMER The above is merely a comment in discussion form and an open public arena. It does not constitute a legal opinion or professional advice in any manner or form.

                        Comment

                        • ians
                          Diamond Member

                          • Apr 2010
                          • 3943

                          #13
                          With the right attitude anything is possible, you have the right attitude, look forward to reading many more success stories.
                          Comments are based on opinion...not always facts....that's why people use an alias.

                          Comment

                          • Mike C
                            Diamond Member

                            • Apr 2012
                            • 2892

                            #14
                            Of course it may turn out that I have no real subject matter if I find that my expectations are met, but that's not very likely. Does anybody have any thoughts on this? Would it be interesting reading or would I be talking to the trees, for lack of a better expression? (I don't actually mind writing for nobody, but it's always nice to know if people are actually enjoying what you write).
                            I think that you write very well. I like your style and approach to the subject you are writing about. I, for one, would love to read a blog of your experiences.
                            No act of kindness, no matter how small, is ever wasted. - Aesop "The Lion and the Mouse"

                            Comment

                            • AndyD
                              Diamond Member

                              • Jan 2010
                              • 4946

                              #15
                              Well it's all been said. Congratulations on the success of Red Giant and I suspect this is just the beginning of what you can achieve. All the best for what I'm sure will be a bright future.
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