I fired a client yesterday!

[Gemais]

We run a family business and my son and I have learnt over the years the signs that a customer is going to be a problem. We agreed to not take on work from one company as we could see that it would cause headaches. The relief we felt was immense. My best one is the customer request "I would like quality at the lowest price".
I will show this thread to my husband as he still of the old school of never turn any business away.

[Phil Cooper]

Groucho Marx:

The customer's ALWAYS right, my friend,
The customer's ALWAYS right.
The son-of-a-bitch may well be rich,
So smile with all your might!

[adrianh]

@Phil - cool

....I need to learn to grin through clenched teeth with veins popping on my temples....

[Chrisjan B]

It doesn't matter if the client is Bill Gates - if you're not paid he is worth nothing!
@adrianh - keep grinning and sent him on his merry way, it is not worth the dental bill and doctors visit...

[adrianh]

I don't know, it's very hard to judge. Sometimes your worst customer becomes your best and sometimes your best customer your worst...people change and people are not always in a good mood.

I really speak for myself, I can be a right harda$$ when I'm in a k@k mood but I am fairly mellow on the whole. I've had some serious disagreements with service providers and I've been right and I've been wrong.

I suppose the only thing you can do is to make a judgement call and live with the consequences. The best is probably to keep your own nose clean. If you have to dump the customer then do so in such a way that the customer feels you are doing them a service...fluff covered bull$shit still baffles brains....

[gac]

Thumbs up Neville. Just where people get off thinking you make a living by helping them out at your expense is laughable. Dont know who this fella is but I have a hunch he doesn't even bat an eyelid charging his clients some ridiculous amount for his services/product.