E-mail response time

[Blurock]

Discovery has just phoned, but apology still pending.

I do not expect a response from KULULA or Woolworths.

[league_of_ordinary_men]

Blurock we can only hope,but the thing is why don't they make a point of it to sharpen up there E-mail/response time thy are big companies this should be important.

[Dave A]

Talking about Kulula, I sent this one to their feedback email address near the beginning of last month:

Dear sir,

I and a number of other passengers of flight MN641 to Durban are currently holed up in the Bidvest lounge analysing your website while sitting waiting for an aeroplane to take us home. We are all agreed that it would be most helpful if you added an online flight update information service on your website kulula.com or virtuallythere.com/kulula

In the meantime we rely on ACSA for updates, and their message of “indefinitely delayed” is not particularly encouraging.

I expect it’s too late for you to implement this tonight, so it’s just a thought for the future. However a plane to take us home tonight remains expected
Hopefully we won’t miss it when it comes due to a lack of updates.

My best regards,
Dave and a collection of increasingly rowdy potential passengers.

I thought it was pretty reasonable given we were already 3 hours after the original planned boarding time.

No response from Kulula to this day.

[Blurock]

Although I get a 35% discount on Kulula (via Discovery), I am seriously considering another carrier for my next flight. Their service, which was once friendly and quirky has gone backwards so fast that I now rate them on par with Zimbabwe air.