Interest charged for services and what i can do about not getting paid.

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  • shaunvdp
    Email problem
    • Jul 2012
    • 3

    #1

    [Question] Interest charged for services and what i can do about not getting paid.

    HI There. I am new to this site and want to thank everyone for their help in advance.

    I have a problem with a client not paying me. I have worked for this client, on a type of permanent basis, from Nov 2011 to about April or May 2012. This is when the company let me, and other employees, go due to not being able to afford the salaries. At that point they still owed me 3 months salary. I have, since then, started a web development company. The company I was working for, then come back to use my services as part of my company, as they cannot find anyone else as good as me, with a promise of a weekly payment as they are still not able to pay me on a permanent basis. They have made small payments towards the salary they owe me, but are still R3000 overdue. They also now owe me payment for the work I have done through my company for them.

    On my first weekly invoice to them, I stated that i was going to charge a 5% interest on all outstanding/overdue amounts commencing from my next invoice. With the next invoice I sent, I charged a 5% interest on the total overdue amount and they are now telling me that i am not allowed to do so in terms of the national credit act. As i do not know much about this type of thing, I wanted to know if I am allowed to charge interest. Will it be statutory interest or contractual interest. There is also no written contract, but a verbal agreement. The other thing is that my company is not registered as a business or for VAT as yet. Planning to do that soon. Can I charge interest on every weekly invoice or is interest charged monthly?

    The other thing is that I own the rights to their domain names and websites as they are registered on my name. I was thinking of putting their sites offline till payments are received, but if I do this they will not get paid and will risk losing their business as it depends on the sites being online. That will then mean that i will not get any of my money out of them. What should I do?

    Thanks in advance for your help!!!!!
    Shaun Van der Poll
  • southafricanhosting.co.za
    New Member
    • Jun 2012
    • 3

    #2
    Originally posted by shaunvdp
    What should I do?

    Thanks in advance for your help!!!!!
    Shaun Van der Poll
    Hi Shaun. Congratulations on starting your own business. An important thing to get right from the beginning is to try and stop the "snowball effect", where someone owes you a small amount, and continues to use your services, and then owes you a bit more...and eventually the entire account is out of hand. This sounds like the road you are about to go down. They may only be able to pay you when their own business picks up a bit, and adding interest will sour the relationship. I expect you want to do work for them again down the line, so one option would be to send them a letter, stating exactly what they owe you, that you are honoured that they have chosen you as a service provider, but that you wont be able to do any further work for them until their current account is up to date. Holding their domain names to ransom is somewhat frowned upon generally, but if the hosting of those domain names is incurring any cost to you, then it's understandable to tell them their sites will go offline at some point if payment is not being made. If they are paying someone else for the domain hosting, perhaps consider adding web hosting to your own business portfolio, and get them to pay you for the hosting instead.

    Comment

    • Blurock
      Diamond Member

      • May 2010
      • 4203

      #3
      Good advice. There is a fine line between being firm and being nasty as perceived by the customer. Once the client/customer feels threatened and painted into a corner, communication breaks down and the outcome is usually a no-win situation.
      Excellence is not a skill; its an attitude...

      Comment

      • Dave A
        Site Caretaker

        • May 2006
        • 22803

        #4
        Originally posted by shaunvdp
        On my first weekly invoice to them, I stated that i was going to charge a 5% interest on all outstanding/overdue amounts commencing from my next invoice. With the next invoice I sent, I charged a 5% interest on the total overdue amount and they are now telling me that i am not allowed to do so in terms of the national credit act.
        The short answer is they're right

        I'd suggest you stick to this being a COD account, unless they fill in a credit application
        And of course you'll decline giving them credit even then because of their poor payment history (your personal experience).

        My suggestion is given the history, don't provide further services while the account remains overdue.
        Participation is voluntary.

        Alcocks Electrical Services | Alcocks Pest Control & Entomological Services | Alcocks Hygiene Services

        Comment

        • shaunvdp
          Email problem
          • Jul 2012
          • 3

          #5
          Hi Thanks for your advice... I actually do offer web hosting as well... the company in question is actually using my hosting service. They have not paid for that as yet either... which is why I am thinking about putting their sites offline. Its not really a question about holding their sites for ransom i think. I have built the sites, I am hosting the sites and i have registered the sites for them using my own money. This, I think, makes it my property until payment is received. Am I wrong in thinking that? They do owe me the money, and having worked with this company and the people in the company I know that if I hand their sites over to them I will not hear from them ever again. Where will i stand after that?

          Comment

          • shaunvdp
            Email problem
            • Jul 2012
            • 3

            #6
            The interest is really the least of my concerns actually. the total interest on any account amounts to nothing really. Maybe a hundred bucks a months at most. so that is not going to make a huge difference to what is owed to me. all I am worried about is getting what is owed. I can do without charging interest, not to mention the calculation of said interest on a monthly basis ...

            Comment

            • Dave A
              Site Caretaker

              • May 2006
              • 22803

              #7
              When it comes to hosting, give notice that hosting services will be suspended if payment is not received by x date. On the website design and domain registration fees, only giving access to the backend once payment is received seems fair enough.

              You really need to have a contract in place. Go Google what others are doing for terms and conditions...
              Participation is voluntary.

              Alcocks Electrical Services | Alcocks Pest Control & Entomological Services | Alcocks Hygiene Services

              Comment

              • SilverNodashi
                Platinum Member

                • May 2007
                • 1197

                #8
                two things, from someone in the industry for a while:

                1. You can charge interest on late payment, but had to made them aware of the interest on late payments upfront, and they had to agree to the terms. Without a TOS (Terms of Service) agreement you can't charge interest.

                2. Same with the hosting, if you let them know upfront that their hosting will be suspended, then do so. Don't be soft with them. Stand on your terms of Service.
                Get superfast South African Hosting at WebHostingZone

                Comment

                • Blurock
                  Diamond Member

                  • May 2010
                  • 4203

                  #9
                  Originally posted by Dave A
                  You really need to have a contract in place. Go Google what others are doing for terms and conditions...
                  Many mistakes are made in business because terms and conditions are not encapsulated in a written agreement. Don't be caught out. The days of doing business on a handshake are long gone.
                  Excellence is not a skill; its an attitude...

                  Comment

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