When online prices do not match the invoice

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  • Jacks in Betty's Bay
    Email problem
    • Aug 2013
    • 6

    #1

    [Question] When online prices do not match the invoice

    Can someone please point me in the right direction? ... A supplier of mine encouraged me to use their new (third party run) shopping portal for beverages (I am a restaurant owner). I compared prices and made an online order only to find once the goods were delivered that the prices on the portal were wrong - the invoice that I signed was correct. The supplier will not honour the online portal prices... who can I take this to do you think?
  • Dave A
    Site Caretaker

    • May 2006
    • 22803

    #2
    My first thought was the Advertising Standards Authority. However, I notice that they're currently in business rescue, so I'm not sure how effective they may be at the moment.
    Participation is voluntary.

    Alcocks Electrical Services | Alcocks Pest Control & Entomological Services | Alcocks Hygiene Services

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    • Electrode
      Full Member

      • Dec 2015
      • 91

      #3
      My advice is to find a good lawyer.
      DISCLAIMER - The above does not constitute to legal advice or formal advice in any manner or form

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      • BusFact
        Gold Member

        • Jun 2010
        • 843

        #4
        1) Are the amounts involved substantial?
        2) Are there alternative suppliers?

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