Crit Time: Our First Major E-commerce Site

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  • Mark Atkinson
    Gold Member

    • Jul 2010
    • 796

    #1

    Crit Time: Our First Major E-commerce Site

    So last month we designed and developed our first really major e-commerce website. We've designed plenty online stores before, but none of this magnitude.

    This site took an absolute age to get just right. It is probably the first major site in the country to offer online financing for the purchase of its products. To get this right we had to put together a 15 page online credit application form and integrate that with the e-commerce system. Hundreds of conditional fields, calculation fields, upload fields and a what feels like a million bugs later, we finally managed to get it all working.

    We also coded a collection plugin which allows customers to choose a depot from which to collect their goods from, should they not want it delivered.

    Would love it if I could get some feedback on the website. The website address is: https://bfore.co.za

    We also manage BFore's SEO, PPC and social media campaigns.

    Some extra notes on the site on the performance of the site thus far:
    • Two months after production, we're seeing around 2,000 unique visitors per month.
    • The Facebook page has grown to 1,300 fans as a result of the competition and ad campaign we're running. We expect this to drop off a bit after the competition, but because we plan to run competitions almost every month, this should be somewhat negated.
    • On average, Facebook posts are reaching 35-40% of the fan base. Compared to norms of 8-17%, that's phenomenal.
    • 50% of all traffic is coming from search.
    • Conversion was a bit of a problem due to the nature of the store's offerings. For this reason we are continuously split testing and making conversion tweaks to the site. For example, the visual content you see on the home page was almost all text-based before. We changed it to images/diagrams to help visitors to more easily understand BFore's cellphone contracts and financing.
    • We are about to add a one-page checkout system to help increase conversion even further.
    • Another thing on the list is social sharing buttons on each of the product pages.


    If anybody wants to take a look at the Facebook page, it's facebook.com/bforeSA - Enter the iPhone comp while you're at it. Ends Friday.

    I'd just like some feedback on the general appeal of the site, user-friendliness and and anything else odd that you may be able to spot.

    Oh, we also did a total rebrand of BFore, logo and stationery included.
    "The way to gain a good reputation, is to endeavor to be what you desire to appear." - Socrates
    Mark My Words - Arbitrary thoughts on ordinary things

    Trench Life - A blog for young professionals, BY young professionals

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  • adrianh
    Diamond Member

    • Mar 2010
    • 6328

    #2
    I've managed to crash the site twice. It seems that it gets confused when I change menu options too fast. Other than that the site is really nice.

    Comment

    • adrianh
      Diamond Member

      • Mar 2010
      • 6328

      #3
      I can replicate it. I click "Collection Information" and while its loading click "Products" - doing this kills the IE session. I'll see if it does the same on Firefox

      Comment

      • Mark Atkinson
        Gold Member

        • Jul 2010
        • 796

        #4
        Originally posted by adrianh
        I've managed to crash the site twice. It seems that it gets confused when I change menu options too fast. Other than that the site is really nice.
        Really? Haven't encountered that one before. What browser are you using, Adrian?
        "The way to gain a good reputation, is to endeavor to be what you desire to appear." - Socrates
        Mark My Words - Arbitrary thoughts on ordinary things

        Trench Life - A blog for young professionals, BY young professionals

        LinkedIn

        Bafokke Shirts - South Africa's No. 1 Fan Shirt!

        Comment

        • adrianh
          Diamond Member

          • Mar 2010
          • 6328

          #5
          Firefox is fine. Its not "Collection Information" it is "Collection Addresses"

          I played with it on IE again. If I switch from any menu to any menu while its loading the menu option it takes the IE session down.

          Comment

          • Mark Atkinson
            Gold Member

            • Jul 2010
            • 796

            #6
            I tried to replicate the error in my IE. I couldn't get it right.

            May be something to do with the fact that some of the form code has to load last to avoid the drop down conflicting with other parts of the site.

            Thanks for the heads up though.
            "The way to gain a good reputation, is to endeavor to be what you desire to appear." - Socrates
            Mark My Words - Arbitrary thoughts on ordinary things

            Trench Life - A blog for young professionals, BY young professionals

            LinkedIn

            Bafokke Shirts - South Africa's No. 1 Fan Shirt!

            Comment

            • adrianh
              Diamond Member

              • Mar 2010
              • 6328

              #7
              I can crash it over and over again. Go to Collection Addresses and while it is loading the maps hit Products.

              Comment

              • Petrichor
                Silver Member

                • Nov 2011
                • 427

                #8
                Originally posted by adrianh
                I can crash it over and over again. Go to Collection Addresses and while it is loading the maps hit Products.
                For what it is worth... I tried simulating what Adrianh experiences, but if works without any hitches on my side. I am on IE8

                Comment

                • Mark Atkinson
                  Gold Member

                  • Jul 2010
                  • 796

                  #9
                  For what it's worth, I think IE should be banned for all eternity.
                  "The way to gain a good reputation, is to endeavor to be what you desire to appear." - Socrates
                  Mark My Words - Arbitrary thoughts on ordinary things

                  Trench Life - A blog for young professionals, BY young professionals

                  LinkedIn

                  Bafokke Shirts - South Africa's No. 1 Fan Shirt!

                  Comment

                  • adrianh
                    Diamond Member

                    • Mar 2010
                    • 6328

                    #10
                    I tried it on 3 browsers on the tablet and they're all fine. Yea, IE should get banned...

                    Comment

                    • Rod
                      Email problem
                      • Jun 2012
                      • 49

                      #11
                      Originally posted by Mark Atkinson
                      For what it's worth, I think IE should be banned for all eternity.
                      The only thing IE is good for is downloading a new browser
                      Get Connected with me: |

                      Comment

                      • Pap_sak
                        Silver Member

                        • Sep 2008
                        • 466

                        #12
                        Nice site mark.

                        on one of the banners

                        launch specials : click fore more specials

                        Comment

                        • IMHO
                          Email problem

                          • Jan 2012
                          • 540

                          #13
                          I am impressed.
                          ~Expenses will eat you alive! - My first Boss~

                          Comment

                          • Mark Atkinson
                            Gold Member

                            • Jul 2010
                            • 796

                            #14
                            Originally posted by Pap_sak
                            on one of the banners

                            launch specials : click fore more specials
                            Wow, the site has been up for two months and you're the only person who has noticed that. Thanks, Pap_sak. That's what happens when you type "BFore" too many times.

                            You should see me trying to type "before" these days!
                            "The way to gain a good reputation, is to endeavor to be what you desire to appear." - Socrates
                            Mark My Words - Arbitrary thoughts on ordinary things

                            Trench Life - A blog for young professionals, BY young professionals

                            LinkedIn

                            Bafokke Shirts - South Africa's No. 1 Fan Shirt!

                            Comment

                            • Mike C
                              Diamond Member

                              • Apr 2012
                              • 2891

                              #15
                              Hi Mark - Very nice site! Loads quickly and is pleasing to the eye - striking without being too busy!

                              I wasn't able to replicate the crash on IE but it loads faster on Firefox.

                              Well done - and here's wishing you lots of success.
                              No act of kindness, no matter how small, is ever wasted. - Aesop "The Lion and the Mouse"

                              Comment

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