Error code 20

[KimH]

I use Pastel Xpress V11 - earlier when attempting to open the programme, I received an error code 20.

For the life of me I cannot find where to restart the Pervasive engine (assuming that's the problem).

Any advice? My pastel reseller is not available today to assist, and I didn't want to re-install pervasive unnecessarily.

Thanks in advance.

[Martinco]

Find Pervasive in your 'Programs" and "Start Engine"

But Pervasive should start automatically upon PC startup.

Is there no pervasive icon in your task bar ? If so just right click on this and you should be able to start and stop the engine.

[KimH]

That option was not available. I have however re-installed Pervasive, everything is working the way it should now.

[Martinco]

Well done !


Just a tip...................Do not simply uninstall Pervasive. Use "Pervasive System Analyzer" to do the uninstall as normal uninstall does not remove all the elements and can be a problem afterwards .

[Neville Bailey]

My pastel reseller is not available today to assist, and I didn't want to re-install pervasive unnecessarily.

Glad you sorted the problem out Kim!

In future, if you need help, and you can't get hold of your reseller, drop me a line and I can assist you remotely.

[KimH]

Thanks for the tip Martinco

Neville, thanks I will certainly do that - it was frustrating as heck as I was going to receipt my first payment from a client - a historical moment in any business

[Dave A]

I was going to receipt my first payment from a client - a historical moment in any business

[Jon Lown]

I need assistance with this error ie pervasive error 20
I have just upgraded my server machine from windows 7 to 10, and needed to reinstall programs including pastel partner version 14
I normally install this then pervasive - I am familiar with this process and know to set the parameters for pastel installation
After installation, I try to run/open pastel -it starts to open then give me pervasive error code 20
"Your pervasive engine is not running or licenced "
It know it is running (I know how to check this)
WHen I check the licence admin it says there is a permanent licence and temp licence
I have a 10 user licence and the licence admin does not show this - shows a 5 user - but normally when I launch pastel I register it and this corrects the licensing too
But I cannot do this without opening the pastel program
Somewhere deep in my memory I remember that when reinstalling on the same machine (even if changed OS) one needs to unlicensed or remove the license and re-license
Have no idea how to do this - can anyone assist?
I have un-installed and re-installed, cleaned the registry but no luck
What am I missing ....

[Neville Bailey]

Hi Jon,

Which version of Pervasive have you installed (V9 or V10), and is it the Workgroup edition or the Client-Server edition?

Assuming it is the Workgroup edition of V10, did you install it as an application or as a service? Try uninstalling Pervasive and reinstall the other option from what you originally installed.

[Jon Lown]

Hi Neville
Pervasive 10.3 workgroup edition
I have got pastel to work on my server but when workstations log in they get error code 20
If I go to licence administrator it says
temporary 5 user expiring 25/05/20
permanent 1 with no expiry
BUT I have a 10 user licence so this is not correct and I dont know how to change or correct this
Thanks
Jon

[Neville Bailey]

Have you tried reinstalling Pervasive, this time using the other option (service vs application or vice versa)?

[Jon Lown]

Hi
I uninstalled pervasive and re-installed it as a workgroup
I then re-registered pastel
This corrected the issue with the user license ie it reflected 1 + 9 which is correct
It did not change the error 20 staff were getting when logging in through terminal server - so I contacted sage help, paid the R950 hourly rate and they tweaked windows 10 settings and other "hidden" pastel settings and presto it worked
Thanks for responding and had I not been impatient with staff breathing down my neck I would have taken a slower route
Thanks
Jon Lown