Pastel,Win7 and email

[Neville Bailey]

Hi Andre,

Although I've come across (and fixed) Status 116 errors on local area networks before, I've not come across it on a RDP setup.

How is your RDP set up - have you created a mapped drive from your home computer to your office server, as in a typical VPN network? In other words, do you have Pastel installed on your home computer, and is it registered as a Pastel workstation?

Or are you simply logging directly onto the server, and running Pastel off there (no Pastel on your home computer)?

[Spinaker]

Hi Neville

Thanx for the reply, I just log on to the server (RDP) so i dont have pastel installed on the home machine, no mapped drives on funny stuff outside the LAN, the problem seems to be inside the LAN, the remote machine logs on fine, ist just that 2nd machine on the LAN seems to have the Status 116 error.

Regards

Andre

[Neville Bailey]

Hmmm, interesting.

Fixing a Status 116 error is a time-consuming and methodical process, which is a bit much to outline here.

However, I've attached an extract from my Knowledge Base, which you might want to follow through. It's important that you follow the steps exactly and in the correct sequence.

[greghsa]

it gives me a Status 116 message and closes Pastel.

Not sure if you Neville's knowledge base article helped you?

Status 116 errors are normally pervasive related.
Have you checked the licencing of Pervasive on every machine. (Start..Programs..Pervasive..Other Utilities)
The licence should agree with the number of computers you are using and the version of pervasive you are using.

Also with Windows 7 ensure that Users Account Controls (UAC)is turned off

[Neville Bailey]

Hi Andre,

Just wondering if you came right at all?

[Martinco]

Hi Neville,

Not a code 116 error but something of interest................
Monday morning one of my workstations would not connect to the server via "network computers" but if I connect via the mapped drive I could see the Pastel files on the server.
Opening Pastel would not show the companies either, so to make a very long story of searching for the problem short I found that somehow some spyware found its way past my anti virus and was written into the startup programs in the registry.
I cannot remember the exact file name but in the startup in msconfig I found an entry with just a "'u". I followed this back and found the file written into the documents and settings folder that got loaded on startup and for some reason or other blocked the access to all the files on the server.
So.....just a suggestion if you have some "funnies". Check your msconfig startup and check for strange entries.
I actually googled the file and it came up as a spyware program, so watch out.

[Spinaker]

Hi Neville

I re registered the Server PC as a workstation, with the registration DIR on the NAS drive, and all seems to work fine now!

Thank you and best regards

Andre

Hi Andre,

Just wondering if you came right at all?

[Yurie81]

Hi, a user has two email accounts on her computer. How do I point pastel to the account she needs to email statements from?

[Neville Bailey]

Hi, a user has two email accounts on her computer. How do I point pastel to the account she needs to email statements from?

Pastel will use whichever email account has been set as the default account in Outlook.

[Yurie81]

Thank you Neville for your response. It is not using the default account

[Yurie81]

Hi Neville to reiterate, the account that has been set as the default email account is not the one Pastel is sending from.