[Question] Please assist

[Cath0702]

I work off Pastel Xpress.
I recently added three new cashbooks (we closed our accounts at one institution and opened at another one).
Monies were paid out of existing cashbook to the new accounts. Herein starts the problem, the new cashbooks are not balancing. I can see the transactions in the the detailed ledger of the new cashbooks and the balance there is correct but it is not pulling through to the bank.

I cannot for the life of me figure this out , I have opened new cashbooks before and didn't have any issues, perhaps my memory is failing
Have a I missed a step in the set up of the new accounts or ...?
Please help!

[Neville Bailey]

When transferring monies from one cashbook to another, you need to do it via a suspense/clearing account.

In other words, if you are paying from. Cashbook A to Cashbook B, process a cashbook payment from Cashbook A and allocate it to the GL suspense/clearing account. Then, in Cashbook B, process a cashbook receipt and allocate it to the same suspense/clearing account.

To fix your problem, process the payment again in the existing cashbook, using the same reference and allocation, but with a minus sign in front of the amount. This will reverse your entry. Then process the payment again, as per my explanation above.

[Cath0702]

Thank you Neville, I will follow your instruction.
Its just curious as in the first CB's set up it was simply a payment working in CB 8400 to CB 8420 and it all balanced perfectly.