[Question] Invoices reflecting in wrong period

[Mel-S]

Hi please can you assist, I am not an expert on Pastel Xpress but have never encountered this problem and am not sure how to correct it.

I have five customer invoices all dated in September 2022

On running my VAT report (for September 2022), none of my invoices reflect on the VAT report for September ? on checking the customer statement they also do not reflect under September but do appear on the October statement even though they are all dated in September.

The only question I have is in this case I only did the invoices on 02 October as I have to wait for the delivery notes, could this be the problem? I have always done my invoices at the beginning of the next month but it's the first time Pastel has ignored my invoice date and assigned them to the next period?

Is there any way to resolve this issue, as I ended up having to do manual VAT report and will have to do this again in October to remove them? Today I will have the same issue, I have to do October invoices on the first day of a new month as I only received the delivery notes this morning but have to backdate the invoices?

Any help would be appreciated.

[Neville Bailey]

Hi Mel-S,

If you run the customer detailed ledger for October 2022 period, do the September-dated invoices appear there as well?

If so, then you must have received the message "Date out of Period" whilst capturing the September invoices, which means that you entered a September date, but selected an October period.

To prevent this from happening in the future, you can change your Entry Type settings to "Date sets Period", so that the corresponding period is always selected after capturing the date.

To fix the existing problem, I can edit the database via the backend.

Please let me know (by private message or by email), and we can make arrangements.