[Question] Invoices matched with payment still reflecting as unmatched

[Akashnee]

Good day,

Whilst receipting payment against cash sale invoices pastel dropped/kicked me out. No idea why that happened. It was month end yesterday 25/07 for us hence all the receipting was being done. Logged back in and resumed. Today I have noticed that a number of invoices from June & July that were receipted are now showing as not being receipted.

Never had this issue before. Is it as simple as going back and re-receipting those invoices, will the system allow that.

Using Pastel version 18

thanks

[Neville Bailey]

Hi Akashnee,

Are the receipts missing on the customer statements only or are they also missing on the customer detailed ledgers and the cashbook report?

If they are only missing on the statements, then you have data corruption in the Open Item table, which I can assist you in fixing.

If they are also missing on the customer detailed ledgers and on the cashbook report, then it looks like you will need to re-process them.