[Question] easyfile -forms viewer 1.3.1 -just hangs doesn"t open

[Fareed]

Hi
Please assist ,someone -easyfile -the forms viewer-1.3.1 just hangs when you go to declarations..it does not open..?what to do..?

[Mike C]

Hi Fareed. See the following suggestion from Dave A

https://www.theforumsa.co.za/forums/showthread.php/27770-EasyFile-version-7-1-6-Viewer?p=161978&viewfull=1#post161978

[Fareed]

Hi Mike
Thank i'll try it.

[Fareed]

Hi mike ,i tried it, it did not work. im using 1.3.1 ,what to do.?please help

[Mike C]

Hi Fareed - I eventually chose the option to put figures in myself rather than import them from SARS and that worked for me.

[Dave A]

I was going to say "try after normal working hours", but judging by the date and time of the post Fareed was trying on a Sunday

Are you sure the viewer has upgraded?
(I suspect that was the actual source of my problem - it looked like the upgrade had completed, but in reality it hadn't).

[Fareed]

Hi Mike,
thank you for that help.
then does it allow you to edit the emp501 and then file..?then must i go to submissions as normal..? (emp is saved ,but i cannot file..?)

[Fareed]

hi dave ,
thanks
if it didn't how do i fix..? the viewer ...but is says ..1.3.1

[Dave A]

Hi Fareed,
I suspect you are stuck doing it Mike's way if the upgrade of the viewer definitely worked.

The real bottom line is SARS needs to get its programming act together to stop these weird errors...

[Christel]

The correct version of Easyfile is currently 7.1.9 and the Forms viewer is still on 1.3.1. You have to make sure the forms viewer did update - by going to Utilities / System Config / and click on the "forms viewer" install. Make sure the path shows correctly after the installation.

[Mike C]

Make sure the path shows correctly after the installation.

Hi Christel. What is the correct path supposed to be?

[Fareed]

hi all.
if i move the location of the file(file viewer) to downloads,do i have to change the paths as well..?-at system utilities.

[Fareed]

hi
still nothing working, viewer doesn't open ..only blue dots.hanging what to do..?

[Mike C]

Hi Fareed - Perhaps you could try loading Easyfile on another computer (if available) and copy your backup to that computer to see if that makes a difference?

Here is also a link with info on EasyFile that you might find helpful.

https://www.handshake.co.za/2021/sars-easyfile-employer-problems-troubleshooting/#comment-16584

[Fareed]

Hi Mike
i tried installing on another computer..still the same result..the viewer1.3.1 still just doesnt open.it didnt work.