Pastel Partner cash book flag

[GHopfeldt]

Hi everyone

Doing a bank recon using Pastel Partner 50C. A payment was missing from the bank recon. The same payment appears in a 'General ledger, Entry type details' report but not in 'General ledger, Cash book details' report. Pastel Support say "the flag that marks it as a cashbook transaction is not set for that transaction". They have suggested sending a backup to them and waiting 24-48 hours for them to repair. Don't want to have up to 2 days without Pastel. Does anyone know how to fix this without sending a backup to Pastel.

Interestingly the bank reconciles as if I've ticked the amount in the bank reconciliation. So it's in the bank somewhere.

Thanks
Gregg

[Neville Bailey]

Hi Gregg,

I should be able to fix the problem with my database editor, while logged onto your system remotely, so you will not have any downtime.

Please email me directly with your details and we can then make arrangements.

[GHopfeldt]

Problem sorted.