[Question] SARS "user does not have sufficient rights"

[Miek]

Hi all,
I am pretty new at everything, so can someone tell me why SARS says: "user does not have sufficient rights".
I do have the company on my profile and myself as the tax payer, I am just not sure whether I HAVE to be a tax practitioner in order to do certain things.
I am trying to go into the "Request historic IT notices" to view the balance of the customer's account/ SARS statement?

[Questor]

Hi Miek

Go through all the pages for the company on eFiling, looking for "Admin Rights". Tick each box you see so as to give you full rights.

I had this problem and it took me 4 months to sort out. Simple answer but SARS waltzed me around until I registered a formal complaint.

Good luck.

Questor

[Miek]

Hi Questor,
I have looked under each tab for "admin rights", I can't find anything

[Miek]

Hi Questor,
I managed to find it, I have searched & searched for about 2 weeks now and I truly have to thank you for your help. It means sooo much as I started to feel like I couldn't move the mountain infront of me. THANK you So so much!

[Questor]

Pleasure.

[Naaseef]

Hi, can you please tell me where to find Admin Rights, Im trying and still trying, thanks

[Questor]

Hi Naseef

SARS have changed eFiling a lot since I had this problem so I suggest you book a virtual appointment (rather than contact the Call Centre, who are useless) and ask them to talk you through it.

Personally, I dream of a world with eFiling.......

[Questor]

Should have been, "...without eFiling."

[Mike C]

Hi Naseef,
On my eFiling screen there is a "User" option at the top menu next to "Home"
When selected a "User" menu appears on the left with another "User" option which when selected gives more options.
The new menu that appears gives you an option called "My Administrators"

Hopefully this helps.

[Naaseef]

Hi Naseef

SARS have changed eFiling a lot since I had this problem so I suggest you book a virtual appointment (rather than contact the Call Centre, who are useless) and ask them to talk you through it.

Personally, I dream of a world with eFiling.......

Thanks so much, the sars consultants doesn't know themselves. I spoke to 4 consultants, only the last one actually helped me.
Thanks

[Annetta]

Hi All
eFiling stopped working for me. I have Admin Rights. I could log in and see all the tax payers on my portfolio but zero access to returns or history. Tried daily for three days as I was trying to submit our prov. tax return.
Contact centre had no idea why I could not access eFiling.
So this is what I tried and it worked.
On eFiling profile click User, click Change Details, click Update User Rights.
All working perfectly now.