[Question] Pastel 19 supplier invoices not in blue to enable drilldown

[Carol1982]

Upgraded from Pastel Partner 14 to 19 end of last year. When looking at supplier detailed ledger since then some of the invoice reflect in blue and can use drilldown function but some are reflecting in black and cannot use drilldown function. Documents were definitely processed as supplier invoices and not as journals. Any advise on how to gix the problem please?

[Neville Bailey]

It sounds like you might have lost some document history.

If you go to View...Suppliers...Print Document and then search for one of the supplier invoices that appear in black, can you locate it?

[Carol1982]

It sounds like you might have lost some document history.

If you go to View...Suppliers...Print Document and then search for one of the supplier invoices that appear in black, can you locate it?

Hi Neville
Yes can locate the invoices via that option...

[Carol1982]

Hi Neville. Any suggestions how I can further try to solve the problem?

[SandyR]

Hi Neville

I have just been asked to address the same issue with one of my clients - missing document history was also my first guess.
But all the document headers and lines are there.
What I did find when i queried this data - is that the Supplier Invoice document number range (this year) is the same as a customer document number range date from 2 years ago.... I can only imagine that the drilldown functionality is a bit confused?