[Question] Pastel Point of Sale payment not displaying on statement

[CM Holdings]

Last week we processed the payment of one of our clients. It shows on the detailed ledger but not on the statement. What can we do to rectify this problem?

[Neville Bailey]

Perhaps there is some data corruption in the Open Item file.

In order to confirm if this is the case, run the Age Analysis report for that customer only, and tick the option "Print Transactions" and "Show Zero Balances".

Once the report has been run, do you see a line item with the description "OI Difference" with the amount of the missing receipt?

[CM Holdings]

Good afternoon Neville
Yes it does, though the amount differs. The receipt was R6360 in total and the amount is much less

[Neville Bailey]

You might have transactions, other than the missing receipt, that are corrupt in that account, causing the cumulative amount to be different.

I have the tools to fix that data corruption. If you would like my assistance, please email me directly and we can make arrangements.

[CM Holdings]

Thank you very much. Email sent.

[Pixie May]

Good day Neville

My Trial Balance is out of balance and I think the data is corrupt can you help?

[Neville Bailey]

Good day Neville

My Trial Balance is out of balance and I think the data is corrupt can you help?

Please email me directly and we can make arrangements.