[Question] Pastel Partner

[Rose Sharpe]

Hi,
I seem to have gotten myself into a worse mess. Account 7180/020 Cash book 16881,27 correct, Recon- difference (1048835,03), ledger balance (1048835,03)
transfer account 9998 balance 2131432,60. How do I correct this mess.

Kind regards

[michellepace]

Hi Rose,

If you run File > Data Integrity > "Verify the Data Only" - - does a report get returned? If so, can you attach it?

I think this may help people on this forum to perhaps shed light on your problem.

[Kevin Smith]

The difference of 1048835.03 plus the 16881.27 is R1065716.30. This is half the value in 9998. Check the second Cashbook / ledger (Call account?) - assuming it would also be out by the same amount.
Make a backup. Do not let other users (if any) process till you have completed the next step and confirmed that it is correct.
Process a general journal. Dr 7180020 with R1065716.30 and credit 9998 with the same value. Dr Cashbook2 Call with R1065716.30 and credit 9998 R1065716.30. Accept the warning about posting directly to the cashbook. Update the batch. Complete the bank recon for the current and call accounts - difference should now be nil on both. If so - all good. If not, restore from backup and then we can help troubleshoot further.