CUSTOMER STATEMENT ISSUE

[JWJ]

Hi Neville
I am trying to print a customer statement for current this year but it is bringing up old information from 2015/16/17/18. I have checked date range & it is set at 01032019 to current but still brings in this information. Can you assist with teamviewer?
Thanks Debra

[Neville Bailey]

Hi Debra,

It is possible that the customer account has been set to Open Item processing, and that there are invoices going back to 2015 that have not had receipts allocated against them. Those invoices and unallocated receipts will continue to reflect on the statement, irrespective of the statement date, until they have been matched against one another.

You can confirm this by going to Process...Match Open Item and, after selecting the customer account, check if there is an amount reflecting in the Unallocated section. If so, click on the + sign to reveal the individual unallocated receipts. You can then drag and drop each receipt against the outstanding invoices.

Unfortunately I cannot assist you via TeamViewer today, as I am about to go away for the long weekend. I will be back in my office on Tuesday 17 December.