Pastel Partner

[Rose Sharpe]

Hi,
I have a problem with a supplier. The invoice was captured as a supplier and matched with an EFT through the bank. My bank reconciles but the entries do not appear in the general ledger. How do I correct this without affecting the bank account? Is there someone who can help?

Kind regards
Rose

[Neville Bailey]

Hi Rose,

Are you sure that you have updated the cashbook journal?

It is possible to reconcile the cashbook without updating the cashbook.

[Rose Sharpe]

My cash book balances. Can I put another entry through supplier, then do a journal entry to a supplier contra account.

[Kevin Smith]

Run a data integrity check to confirm you don't have a database issue/corruption. Also run the supplier ledger for the whole year - you might have posted the entry in a later period.