Open Item - - payments allocated to the wrong invoices

[michellepace]

Hi there,

We recently converted to Open Item processing for all our customers. When we processed our cashbook (via Pastel Bank Manager > created Receipt batch) we forgot to go through each and every line and assign the payment to it's correct Customer Invoice. The result is our Age Analysis for Customers is now thrown out.

Question:
Is there a way to change which invoice a payment was allocated to?
For example, if I have a customer called JONES. And his payment was automatically (and incorrectly) allocated to Invoice ABC, can I somehow go and re-allocate it to Invoice DEF? This in turn will fix up our Customer Age Analysis.


As always, thank you.
Michelle

[Neville Bailey]

Go to Process...Match Open Item, and select the relevant customer code.

You will then see a listing of all the invoices.

The invoices that have been matched against receipts will have a little + sign on the left to it. Click on the + sign to expand the breakdown of the original invoice and the receipt/s linked to it.

Any receipts not yet allocated with be grouped under the Unallocated line item at the top of the list.

In order to reallocate receipts, simply drag the receipt line items from either the Unallocated section or from existing invoice lines and drop them on top of the relevant invoice lines.