How to restore company back ups when Pastel has been reinstalled

[Dido3436]

Please could I ask for help on how to restore back ups after my laptop has been formatted and Pastel Xpress reinstalled? Do I have to create new companies and then restore?

[Kevin Smith]

The easiest way is to extract your zip file (backup) back into the XpressXX (V12/14/17)(on the server machine) under the same folder name you had. Eg extract to c:\xpress17\Fred2018 - select to view the extracted files, then delete the backup.txt file you find there. Open Xpress, On the Open a company screen, select Ad Company, browse to the folder, double click it, and select Ok. When you close that down, it will be in your company menu.

[Dido3436]

I have another problem! I have had my laptop formatted and Windows 10 installed and reinstalled Xpress V14 and it works fine to start with, but as soon as I shut down and then switch on again, it says sage connected services is busy, on top of a black screen and cannot even get into Windows from there. Is v14 compatible with Windows 10?

[Dido3436]

The easiest way is to extract your zip file (backup) back into the XpressXX (V12/14/17)(on the server machine) under the same folder name you had. Eg extract to c:\xpress17\Fred2018 - select to view the extracted files, then delete the backup.txt file you find there. Open Xpress, On the Open a company screen, select Ad Company, browse to the folder, double click it, and select Ok. When you close that down, it will be in your company menu.

Thank you so much, this worked! After I finally got my Xpress 14 to work in Windows 10!