Pastel Window View Issue

[De@nO]

Hi all,

I was hoping I could get some assistance with a strange Pastel Xpress issue...

The Process Customer window view doesn't display the the document headings correctly any longer. - The area is grayed out as below:


This seems to be specific to one machine, and the view displays ok when the same user logs onto Pastel from another machine.

I have tried a repair on Pastel on the machine in question with no luck.

I'm pretty stumped on this one...

If anyone can offer any assistance it would be greatly appreciated.

Thanks!

[Neville Bailey]

Click on the Batch button at the bottom of the screen and select Restore Columns.

[De@nO]

Click on the Batch button at the bottom of the screen and select Restore Columns.

Thanks Neville!! Really appreciated!

[De@nO]

Seem to be getting a "run-time error '9' subscription out of range" on other document types i.e. Sales Orders, Credit Notes and Quotations.
Pastel then closes once OK is clicked.



Any ideas perhaps?

Thanks a lot

[Neville Bailey]

At what point do you get that error message for those other document types?

[De@nO]

as soon as I select the other document types from the drop down menu

[Neville Bailey]

as soon as I select the other document types from the drop down menu

Are you referring to the drop down menu at the top left of the document window, or the drop down menu after clicking on the Customer Documents icon (the orange icon)?

Do you have any custom designed form files?

[De@nO]

The drop down in the Process Customer window


I do have custom form files

[Neville Bailey]

OK, first see if it makes any difference if you select the document for the Customer Documents icon rather than from the Document Type field.

If you still get the error on those documents, then there may be some corruption in your custom form files. Rename them from *.enz to *.old and see if that helps.

[De@nO]

Neville, you are a champ!
Thank you very much!

[Neville Bailey]

Neville, you are a champ!
Thank you very much!

What fixed it?

[De@nO]

Using the customer and supplier icon to get into the view and restoring the columns through the Batch menu, once the views where restored, I could make use of the drop down menu within the window.

Thanks again