Pastel Partner - Form Designer issue with PDF layout

Collapse
X
 
  • Time
  • Show
Clear All
new posts
  • Marie
    New Member
    • Apr 2017
    • 4

    #1

    Pastel Partner - Form Designer issue with PDF layout

    Good day,

    I have a remote client who needs to update their Pastel layout in order for us to use the changed layout sent as a PDF to extract data onto a 3rd party platform. We have successfully done this for many clients over the years. The difference seems to do with the paper style which has been set to print on continuous header preprinted stationery. Does anyone know how to do a work-around on this? I have attached how the statements are read on the problematic client as well as the successful client. All the clients also use the same .enz file so it is not a setup issue. Click image for larger version

Name:	working-client-levy-logs.jpg
Views:	1
Size:	61.5 KB
ID:	269710Click image for larger version

Name:	working-client-levy-pdf.jpg
Views:	1
Size:	38.4 KB
ID:	269709Click image for larger version

Name:	problem-client-levy-pdf.png
Views:	1
Size:	49.7 KB
ID:	269711Click image for larger version

Name:	problem-client-levy-logs.jpg
Views:	1
Size:	66.8 KB
ID:	269712

    Your help is appreciated.

    Regards,
    Marie
Working...