[Question] Cash receipt missing from POS Cash Control (Pastel 14)

[Karin_Wes]

Hi everyone,

I hope someone can help me.

I have a client who processes hundreds of transactions daily through POS on Pastel 14.

On one particular day a sale was made, and the daily sales report for that day shows the cash payment was received. However, the sale still shows outstanding when the customer detailed ledger is viewed, and when the POS Cash Control for that day is viewed, the cash receipt doesn't appear there either.
I don't know a lot about POS, we just do the client's accounting from the Pastel backup they give us, but according to my client, if the cash amount appears on the daily sales report, it means the cash receipt was entered on Pastel.

Why then is it not appearing on the customer ledger or the POS Cash Control ledger?

Please help!!

Karin.

[Neville Bailey]

Hi Karin,

Would you be able to send me a backup, together with the details of the sale in question, so that I can look into it for you?

[Karin_Wes]

Hi Neville,

I will ask the client for a backup to send to you ASAP.

Thanks in advance!