Rectify payment in wrong period

[TWIRL WORLD]

my name is John I am a new Office manager and we are using pastel, how to rectify the payment that i have put in the wrong period so i can send the right statement to the customer reflecting the payment of these month

[Mike C]

Hi John - First do a backup so that if your correction does not work as you wanted it to, you can restore it to where it was originally.

Then ... reverse the incorrect payment entry by entering it EXACTLY as you did the incorrect one (Same incorrect period, same date etc) BUT make it a minus figure. You might want to change the "Payment - Thank you" to "reversal of incorrect entry" or something similar.

Now enter the correct details. Update and see if that sorts out your problem for you.

[TWIRL WORLD]

THANKS IT REALLY WORKS FOR ME