Pastel Partner V17 Accounts Receivables O/I Difference

[Lewissangare]

What causes O/I Difference to appear on an ageing analysis. This is showing on an open item account. Apparently the users cannot match the receipt to the invoice as the invoice does'nt appear when you want to match up the two.

See attached file.

** The transactions in red are the ones causing problems. The first one is a receipt (159445)which is supposed to be matched with invoices which i suppose were magically lumped together and somehow created the last transaction with the reference O/I difference which is at the bottom of the report. Unfortunately when we try to match the two together we are unable to find the last transaction and hence these are now left out hanging as open items. The receipt is there.

Kindly assist.

[Tax101]

Does your Trial balance agree to the age analysis ?

[Lewissangare]

Does your Trial balance agree to the age analysis ?

Yes it does Balance. Even the age analysis ties up with the GL control account.

[Neville Bailey]

You have some data corruption in the Open Item data table.

Drop me an email and we can arrange a TeamViewer session so that I can fix it for you.