[Question] Open Item/Balance forward Conversions

[Andrews]

Good day

I am currently trying to do a Open Item/Balance forward Conversion for our accounts receivables.
When trying to run this, a screen popped up saying that there are Open Batches:14 Customer Journals. This relates to a user that left the organisation a few months back. How do I clear or view these open journals this in order to run the Open Item/Balance forward Conversion process?

Your assistance and expertise would be much appreciated

Regards
Ashley

[Neville Bailey]

Hi Ashley,

Go to View...Open Batches and you will see a table, with the various users' names in the heading, and Customer Journals listed on one of the rows.

Go to the block where the two intersect, and click on it (there should be a tick there), and then click on the "Jump To" button at the bottom left of the screen.

The batch will then open and you can either delete or update it.