[Question] Pastel payment not displaying on statement

[betst07]

Working on Pastel Partner V14. I allocated a payment from the cashbook to the customer account and on the receipts batch print-out all seems fine. All other payments allocated the same way correct, except one.

On the detailed ledger the payment is there with the correct closing balance but when I open the actual statement, the amount (that was paid) shows as outstanding and the balance for the month is incorrect.

How do I fix this? In the open items the amount shows as allocated to the correct invoice.

[Neville Bailey]

It seems like you have some data corruption in the Open Item data table.

If you run a Customer Age Analysis report, for that customer only, and tick the "Print Transactions" box, do you see a line item at the end of the report named as O/I Difference for the amount of the receipt?

[betst07]

Hi Neville.

It is just as you say, it's displaying at the bottom as O/I difference. What now?

[Neville Bailey]

I can fix that error with my database editor, via a TeamViewer remote session.

If you would like me to assist you, please email me directly and we can make arrangements.

[betst07]

Thanks a lot Neville. Appreciate it a lot. I've send you an email.