[Question] Pastel Xpress 2009 - Customer Statements

[Chris85]

Good day,

We have many customers on Pastel Xpress 2009. Two of the customer accounts are faulty and I do not know how to fix this...

We did the invoicing as normal, and the customer payments through the receipt side of the cashbook. On the Customer Ledger and the Age Analysis the receipt shows perfectly, but when I view the Customer Statement, the receipt does not show and the amount they paid still shows outstanding at the bottom of the page under 60 days. The customer balance is correct on the ledger and age analysis, but the payment did not deduct on the statement...

Does anybody have an idea what might be wrong?

Thanks in advance!

Chris

[Neville Bailey]

Hi Chris,

I assume that the customer accounts were set up as Open Item accounts.

It sounds like there is some data corruption in the Open Item data file.

I can fix the corruption with my datafix software.

Send me an email if you would like me to assist, and we can arrange a TeamViewer session.