Pastel error: internal precision variance

[LouiseR]

Good morning

I did a batch import (csv file) for my cashbook payments. It gets loaded successfully but when I try to update the batch, it gives me the following error message:

"Pastel has detected an internal precision variance. Please reload the batch and update again. In this persists, please contact the help desk."

I have tried the following:
- export the batch en re-import it; it gives me the same error message again
- I cannot see any amount with more than 2 decimals, there is about 150 lines to import.

I hope there is someone that can assist; I am spending too much time on this now.

Thanks
Louise

[Neville Bailey]

Hi Louise,

Can you send me a copy of the CSV file?

[LouiseR]

Hi Neville

Thanks. I have sent the file to your email address, neville@accountingsoftwaresupport.co.za.

[bikundo]

Hi Nevile,

Was this problem sorted out? I have similar problem, how to sort it out?

[My Tax Guy]

Hi Nevile,

Was this problem sorted out? I have similar problem, how to sort it out?

I have the damndest thing.

I get Int.Ref.Error when I update Debtors Sales Journal.

I cannot export batch to check batch decimals. I have changed regional settings to agree to Pastel. I have entered contra as sales.

I dont know what else to do.

[My Tax Guy]

I went into Control panel / Change time and number formats / changed negative display from () to - and it fixed the error.

Sorted.