PASTEL XPRESS - OPEN COMPANY WINDOW SHOWS 2 COMPANIES

[Coolblue]

Hi everyone
can anyone shed some light on why my company is showing twice on my open companies window. I have just installed pastel xpress v14 on my windows 10 machine and my company is showing twice on the open companies window. it opens fine but i am getting a Pervasive 161 error because it appears it is being seen as being opened twice. I cannot add or change companies as it just bombs out and gives me an error when i try to do this. i have uninstalled everything completely and reinstalled but still the same problem.
any suggestions as to what else i could try would be so much appreciated.
thanks so much.
Lin

[Neville Bailey]

Go to Manage Companies, and then highlight one of the duplicate company names on the left pane, and then click on the Remove Company button on the right.

[Coolblue]

Go to Manage Companies, and then highlight one of the duplicate company names on the left pane, and then click on the Remove Company button on the right.

Thank you so much i will try that and let you know result

[Coolblue]

Hi Mr Bailey
I tried to do what you said, but i get a 35602and 440 runtime error when I try to click on Manage companies.... I have tried to go to the registry but the SagePastel option does not exist under H_KEY_LOCAL.... this is on a Windows 10 machine. I have uninstalled, and reinstalled but the problem persists. Do you have any other suggestions?

[Neville Bailey]

Perhaps we need to set up a TeamViewer session so that I can troubleshoot the problem.

[Coolblue]

ok excellent thank you.... will contact you as soon as I am at the office