YEAR END PASTEL

[Elene]

Hi Guys,

Another day another problem.

When performing a year end I get the message that there is a tax invoice open.
But it is in a user that does not work here anymore and I do not have the password??????
How can I bypass this step?

Or what should I do??

[Neville Bailey]

Go to View...Open Batches and you will see a grid of open batches, with the users' names above each column.

Highlight the batch under the user and then click on the Jump To button and that user's batch will open.

You can then update the batch in the usual way.

[CindyVP]

Another year end issue....
We successfully ran our year end on 2 companies, but failed to run the year end before the end of the 13th period for 2 other businesses on the same Pastel Partner server.
I've tried changing the server date back to 31st March to run the other 2 year company year ends, but Pastel sees this as an error in that the latest posting date on Pastel was yesterday.
Any other way around this problem?

[Neville Bailey]

Firstly, never change the computer date if you have Pastel installed - as you have discovered, it causes havoc. Hopefully you did not process anything while the date was changed.

Secondly, it was not necessary to change the date back to 31 March to do the year-end. You can do it today.

[CindyVP]

Hi Neville
Thanks for your reply. No, we didn't do any processing because Pastel prevented further access as it checks the system date to the last transaction date.
When I checked again, there was another user with a deleted invoice that can be opened - this invoice hadn't been batched. This was preventing the Year End process :-).
All set to go now. Thanks again for your help.