Pastel help: Emailing pastel documents through Outlook 365 Error

[Craig Paterson]

Good day,

Recently I have had a problem when sending invoices, statements, etc. from Pastel v.11 through Outlook 365 (Latest version).

I have always received this warning from Microsoft outlook saying that a program is trying to access it giving me the option to allow it for a certain number of minutes or deny it. I was always able to click allow for all the documents that I wished to send.

Since updating to the latest version of Outlook 365 I am only able to allow documents to be sent the first time it gives me the option to select the duration and then have to close and reopen pastel to send subsequent documents such as between every invoice that I do; otherwise I get an error in Pastel saying that my I need to check my email settings, or pastel hangs while it tries to resolve the issue and force closes.

Is there anyone with some experience and advice on this matter?

I would really appreciate any tips.

Thank you.

Regards,
Craig

[Neville Bailey]

Hi Craig,

If your computer is a 64-bit machine, make sure that the version of Office 365 that you have installed is also 64-bit.

Conversely, if your computer is a 32-bit machine, your Office 365 installation must also be 32-bit.

[Craig Paterson]

Hi Neville,

As you suggested I Have windows 64 bit and had the 32 bit version of office installed.

Subsequently I uninstalled the 32 bit version and installed the 64 bit version.

I have now been getting a warning message in pastel saying that outlook is not my default email client but I have checked that it is in fact the default email program in the default apps list. I Have tried resetting it as the default email client and have restarted the laptop for the settings to take effect.

It is also selected as the default email client within outlook 2016.

I'm not sure what else I am meant to do to repair this?

Thanks.

[Neville Bailey]

Hi Craig,

Please download the file on this link and read the text file, which should be self-explanatory.

[Craig Paterson]

You're a champ Neville!

It's working now.

Much appreciated!

Regards,
Craig

[Robertg]

Hi Neville
We are having the same issue with Partner 14 and Outlook 2016 is it the same dll to download or is there a different one?
Regards
Rob

[Careltza]

Hi Neville

i seem to have a problem with emailing a statement from Pastel V11 i run Outlook 365 and pastel and outlook is 64Bit
it keeps telling me to set my mail as default and i checked and it is
please help i also used the link but that still does not resolve the problem

Thanks Carel

[Annelise]

Hallo Neville

I am having problems emailing statements from Pastel V14.2.1. It gives me a runtime error 32014. It only emails the first 6 statements regardless of how many I choose.

Thank You
Annelise

[Gaby Ndaba]

Hi Neville

I recently installed office 365 and I am now experiencing this same issue. The above link no longer works (error 404 when I click on it), please could you share it again?

[George Butler]

Hi Neville
Could you repost the "link" as I have the exact same problem, but cant reach the link.

Thanks George

[Neville Bailey]

Hi Neville
Could you repost the "link" as I have the exact same problem, but cant reach the link.

Thanks George

Hi George - try this link.

https://www.dropbox.com/s/qu59te6aoen1a3m/Outlook%2064-bit.zip?dl=0

[Pastel]

what can i do to get emailing working on pastel if i have a 32bit machine and and 365 outlook 64bit? Any help would be much appreciated.

Thanks

[George Butler]

Thanks Neville. all sorted

[Jarine]

Hi Neville,

I have the same problem as Greg.

When sending invoices, statements, etc. from Pastel v.18 through Outlook 365 (Latest version).

I can process and print any Control documents from Pastel v.18 but as soon as I select the email option it freezes to the end where I have to "End Task" the program.

Any advise on this matter??

I would really appreciate any tips.

Thank you.

Regards,
Jarine

[Kevin Smith]

Hi Jarine

There are many possible factors that could be causing your issues. Check in Control Panel - Add remove programs. Do you have "Office click to run extensibility components" showing there? Did you get office 365 pre-installed on your machine and then just added your account, or was it a full download / installation from media? Try emailing a document with your outlook closed, then open outlook and check if it is in your outbox/sent items. Are you an administrator on the local machine? Have you tried turning User Account Control off, rebooting, and then seeing if you can email from Pastel?