Customer payment reversal

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  • Retham
    New Member
    • Oct 2015
    • 1

    #1

    [Question] Customer payment reversal

    Good Morning

    I have posted a payment on the wrong customer account in a previous month. I posted it in July because that was when it appeared on my bank statement.
    How to I reverse it on the wrong customer account, and post again on correct customer account, but it must not effect my cashbook.
  • robson
    New Member
    • Jul 2015
    • 6

    #2
    a customer journal between the 2 customers should sort it i.e debit the incorrectly credited account while crediting the correct account

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