General Ledger Creating Sub Accounts

[Carolinedj]

I want to create a sub account for 2750/000 Interest Received, it has transactions (which I've done before a seriously long time ago). In Pastel help it says the following:

"If you have a main account that has transactions, and you need to create a sub account for this main account, you can do so.
Main accounts that have sub accounts cannot have transactions.
The system transfers the transactions from the main account to the first sub account you create."

I think, cool, this is what I remember. So I go ahead and try it out, but alas, it comes up with this:

"you cannot create sub account for this main account, as it in use in an open batch"

Went to check and there are no open batches?

Am I missing something?

Assistance desperately needed

Thanx
Caroline

[Carolinedj]

By the way, I've been using Pastel for some 20+ years, love it. I usually work things out for myself and I don't need their hectically expensive "support" for the once in a Blue Moon when I get stuck :b

[Neville Bailey]

Hi Caroline,

It is possible that your company folder may contain a "phantom" open batch file, which would cause you to receive the message that there are open batches, even though you don't have any.

Open your company folder and check if there are any files with a name containing the characters btn and with the numeric file extension, for example accbtn01.001. Cut and paste any such files out of your company folder and see if that solves the problem.

[Carolinedj]

Hi Neville

Thank you for replying! I've checked the folder and it has no file containing btn. I've copied what is in the folder, please see below:

[Neville Bailey]

Hi Caroline,

I see that there are three files starting with accbtr - move them out of the company folder and see if that solves the problem.

[Carolinedj]

Neville, thank you so much!!! You're a star!! It worked

Greatly appreciated.

Caroline

[Isab3lla]

Hi,

I'm a bit late to this party, but I have the same problem, only I can't see any of the btn/btr files you mentioned that I need to remove. I attached a screenshot of the files I have

[Kevin Smith]

Go to view - open batches. It will show you what batches are open. Because there are no batch files reflecting in your list, the account could have been used in your Customer or supplier document batches (Invoice, Credit Note, etc). If you update all open documents does it still give the same error?

[Isab3lla]

Hi,

No open batches. I updated everything, and ran a data integrity when the problem first started. It's still giving me the error. Also, it's not just on one code, I have two that give me the same error at this stage. Don't know if I'll come across more.