[Question] Deleted Invoice - Pastel Xpress

[Shelina]

Hi

I accidently deleted a tax invoice on Pastel Xpress V11 before batching.

Is there a way to retrieve that invoice or are there any suggestions on how to fix this problem?

The invoice has already been sent to the customer.

Thank you

[Neville Bailey]

Unfortunately you cannot "undelete" an invoice.

You have two options:

First option is to restore a backup to the point immediately prior to you deleting the invoice. The chances of you having such a backup are slim and you have most likely done a lot of processing since then anyway, so this option is not a great one.

The other option is to recapture the invoice. A new unique invoice will be generated (the system will not allow you to re-use an invoice number, even if it has been deleted), but you can type in a cross-reference to the deleted invoice number, to facilitate the subsequent linking of the customer payment to the invoice. I also suggest that you advise the customer of the situation so that there is no confusion when you send them a month-end statement.

[Shelina]

Thank you very much for your quick response Neville.

[govenderprelene1305]

hi

should i capture the new invoice under the date on which the deleted invoice was on

[darrenc]

Hi
In Pastel 14, how can i prevent a deleted batch of invoices from showing up on the monthly statements?
I have searched and have drawn a complete blank.

Many thanks
Darren