[Question] Error Signature

[Isabel Bothma]

Hi, could anyone please help me:
I get the following message when I log into my Pastel Xpress (v12)

Pastel Partner - Update Wizard has encountered a problem and needs to close.
Error Signature:
AppName: accountingupdate.exe
AppVer: 3.0.0.4
AppStamp: 51927f51
ModName: ntdll.dll
ModVer: 5.1.2600.6055
ModStamp: 4d00f27d
fDebug: 0
Offset: 0000e8e5

I went for Training last year for Sage Paster Partner V12 (downloaded the training cd) but I bought the Sage Pastel Xpress V12 (downloaded this on my computer).

Could this be the problem or what can I do?

Regards
Isabel Bothma

[Mike C]

Hi Isabel - Neville Bailey is the fundi on this kind of thing, but I would imagine that you would need to uninstall Pastel Partner and then re-install your Pastel Express.

[Isabel Bothma]

Hi Neville,
Thanks for replying, I thought it would be something like that, but just want to make sure.
Regards
Isabel

[Isabel Bothma]

Morning Mike, sorry for the mistake, I mend to thank you,
Regards Isabel sorry:

[Mike C]

Not a problem. My pleasure.