Year end with open sales orders/purchase orders

[TanyaFourie]

Hi

I am trying to finalize yearend, but there is a message that pops up saying that the year end cannot be done with open sales orders or purchase orders, and these need to be put on hold. I have tried putting the relevant client/supplier on hold, but that doesn't work.........

Where would I be able to put them on hold ( Have gone through whole menu) - Or would I delete them , do the year end and then re - enter them in the new period?

Thanks

Tanya

[Neville Bailey]

I assume you are using Pastel?

If that is so, then that's very odd, as there is no problem running a year-end with open sales/purchase orders.

[TanyaFourie]

Hi Neville

Yes I am using Pastel, and have also never experienced this problem in the past.

[Neville Bailey]

If you have TeamViewer, I can log on remotely to see what is causing the problem.

Please email me with your contact number.

[TanyaFourie]

Hi Neville
I had to in the end pay for Pastel support, (my boss wasn't too happy) and then when I phoned them they said that there were some temp files that Pastel created. I went into the C drive, Pastel directory, and deleted the following files: ACCBTN0.000 , ACCSJCTL.000 and ACCTGRID.000 - and then it worked!!

You can keep this on record in case any of your other customers experience the same problem,

Thanks for your help!